Post installation issue with ANSYS Student 19.3

Had issues with download and set up of ANSYS student but managed to get past the issues with disabling Anti-Virus software and various other methods. After completing the set-up the suggestion is to look for Workbench to start using the software, however this isn't on my computer as when I find workbench it simply searches for 'runwb2.exe' [screenshot 1]. I then located the file, after clicking browse, in the directories shown in screenshot 2. After clicking on this and letting it run I then get the error message in screenshot 3.

Any help is appreciated, been struggling with the student software  installation for days.

Matt

Comments

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Forum Coordinator
    edited January 3

    Do you have any .err file under (default location) C:\Program Files\ANSYS Inc\ANSYS Student  ?

    But, essentially, if your shortcut can't find the exe, something is seriously wrong during installation.

    Let's first try fresh install again.

    Run the 'uninstall.exe' (under ANSYS Student\v193 folder) with 'run as administrator'

    Completely remove (delete) the C:\Program Files\ANSYS Inc\  folder

    Rerun the installation with 'run as administrator' while all of the anti-virus or security software is off.

    Now, see if you still get any issue. If so, post the screenshot inline and see if you have the .err file.

    Thanks,

    Win

  • wattsmrwattsmr Member
    edited January 3

    Thank you for the swift reply

    Before I run another install where do I find .err files? Is it during the attempted opening or installation itself as after the fact I cannot find any in the ANSYS student folder (see screenshot #4).

    I will completely erase the files with the uninstall.exe and start again and do as instructed.

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Forum Coordinator
    edited January 3

    Actually, the 'Error File' is the .err file. Your systems is set to hide 'known' file extension. If you unhide it, you will see that the file has .err extension.

    Please open this file up and post the content of it here.

    Also, to answer your question, the .log and .err files in this folder are created after the installation is finished (whether success or fail)

  • wattsmrwattsmr Member
    edited January 4

    running the uninstall application in the respective folder as administrator prompts a message 'do you want this app to make changes...' clicked yes and then nothing happens. Wondering if it has done anything as I have no way of checking, none of the apps for the software were present before anyway

  • wattsmrwattsmr Member
    edited January 8

    My post about the uninstall option seemingly not doing anything was more a question than it looked, Im wondering how I tell if it is truly uninstalled before proceeding to redownload and do as you suggested

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Forum Coordinator
    edited January 8

    It normally should launch a window. If this doesn't happen, it could be that something is very wrong during the install so this uninstall doesn't work either. 

    But before you go this route, as mentioned, you do have an install.err file and we can first check what is saying in there.

  • wattsmrwattsmr Member
    edited January 8

    Couldn't upload the actual file but did a text copy

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Forum Coordinator
    edited January 10

    can you post its content inline in the message box ? ANSYS employees are not allowed to open this file attachment.

    If the forum doesn't allow you to post, take the screenshots of the content, then include that inline.

  • wattsmrwattsmr Member
    edited January 10

    >>>--------------------------------------->
    ANSYS installation: Fri Jan 3 13:53:44 2020
    Revision: 2019 R3

       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\addins\acp\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\addins\acp\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student\v195"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\configs\acp\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\configs\acp\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student\v195"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\hlp\hlpviewer\HLPVIEWER.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\hlp\hlpviewer\HLPVIEWER.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student\v195\commonfiles"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\configs\help\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\configs\help\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student\v195"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\tp\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\tp\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student\v195"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\tp\hdf5\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\tp\hdf5\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student\v195"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\tp\zlib\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\tp\zlib\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student\v195"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\tp\jre\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\tp\jre\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student\v195"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\chemkin\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\chemkin\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student\v195\reaction"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\configs\chemkin\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\configs\chemkin\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student\v195"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\forte\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\forte\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student\v195\reaction"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\addincfg\forte\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\addincfg\forte\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student\v195"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\configs\forte\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\configs\forte\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student\v195"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\fensap\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\fensap\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student\v195"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\configs\fensap\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\configs\fensap\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student\v195"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\configs\ansconfigdll\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\configs\ansconfigdll\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student\v195"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\student\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\student\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error extracting C:\Users\Matt\Downloads\setup\license\WINX64.7z:
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\7zip\7z.exe" x -aoa -bb1 "C:\Users\Matt\Downloads\setup\license\WINX64.7z" "-oC:\Program Files\ANSYS Inc\ANSYS Student"' terminated after 1 attempts with the following error(s):
           Process failed to start: The system cannot find the file specified.
       Exit Code: 0
       ERROR: 7zip did not return any information to standard output.  This usually indicates a problem.
       ###### Error #######
       Error was encountered during the licensing configuration:
       '"C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\bin\winx64\tclsh.exe" "C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\Licensing\licadmin\scripts\LicAdminMain.itcl"  -silentinstallclient -release "2019 R3" -lang en-us ' terminated after 1 attempts with the following error(s):
           Failed to start
       Exit Code: -1
       ###### Error #######
       Error executing configuration script 'C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigCommon.tcl'
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\tcl\bin\winx64\tclsh.exe" "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigCommon.tcl"  -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 195 -dotrev 2019 R3 -scripttosource "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\ConfigCommon.tcl" -sourcedir "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556" -os_lang en-us -install ' terminated after 1 attempts with the following error(s):
           Unknown error
       Exit Code: 1
       child process exited abnormally
           while executing
       "exec $cmdPath -install"
           invoked from within
       "if { $config == 1 || $unconfig == 1 } {
          set config_dir "$installDir\\v$revn\\commonfiles\\configs\\winx64"
          set ANSYSLIC_DIR "$installDir\\shared..."
           (file "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigCommon.tcl" line 25)
       ###### Error #######
       Error executing configuration script 'C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigTG.tcl'
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\tcl\bin\winx64\tclsh.exe" "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigTG.tcl"  -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 195 -dotrev 2019 R3 -scripttosource "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\ConfigCommon.tcl" -sourcedir "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556" -os_lang en-us -install ' terminated after 1 attempts with the following error(s):
           Unknown error
       Exit Code: 1
       child process exited abnormally
           while executing
       "exec $cmdPath"
           invoked from within
       "if { $config == 1 || $unconfig == 1 } {
          set config_dir "$installDir\\v$revn\\commonfiles\\configs\\winx64"
          set cmdPath ""
          if { $config == 1 ..."
           (file "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigTG.tcl" line 21)
       ###### Error #######
       Error executing configuration script 'C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigLicClient.tcl'
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\tcl\bin\winx64\tclsh.exe" "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigLicClient.tcl"  -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 195 -dotrev 2019 R3 -scripttosource "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\ConfigCommon.tcl" -sourcedir "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556" -os_lang en-us -install ' terminated after 1 attempts with the following error(s):
           Unknown error
       Exit Code: 1
       child process exited abnormally
           while executing
       "exec $cmdPath"
           invoked from within
       "if { $config == 1 } {
          set ANSYSLIC_PLATFORM winx64
          set env(ANSYSLIC_DIR) "C:\\Program Files\\ansys inc\\shared files\\licensing"
          set cmdPath..."
           (file "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigLicClient.tcl" line 21)
       ###### Error #######
       Error executing configuration script 'C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigWB.tcl'
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\tcl\bin\winx64\tclsh.exe" "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigWB.tcl"  -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 195 -dotrev 2019 R3 -scripttosource "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\ConfigCommon.tcl" -sourcedir "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556" -os_lang en-us -install ' terminated after 1 attempts with the following error(s):
           Unknown error
       Exit Code: 1
       child process exited abnormally
           while executing
       "exec $cmdPath"
           invoked from within
       "if { $config == 1 || $unconfig == 1 } {
          set ans_install_dir "$installDir\\v$revn\\ansys"
          set ansyslic_dir "$installDir\\shared_files\\licensing"..."
           (file "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigWB.tcl" line 21)
       ###### Error #######
       Error executing configuration script 'C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigANSYS.tcl'
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\tcl\bin\winx64\tclsh.exe" "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigANSYS.tcl"  -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 195 -dotrev 2019 R3 -scripttosource "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\ConfigCommon.tcl" -sourcedir "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556" -os_lang en-us -install ' terminated after 1 attempts with the following error(s):
           Unknown error
       Exit Code: 1
       child process exited abnormally
           while executing
       "exec $cmdPath"
           invoked from within
       "if { $config == 1 || $unconfig == 1 } {
          set config_dir "$installDir\\v$revn\\commonfiles\\configs\\winx64"
          set cmdPath ""
          if { $config == 1 ..."
           (file "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigANSYS.tcl" line 24)
       ###### Error #######
       Error executing configuration script 'C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigCFX.tcl'
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\tcl\bin\winx64\tclsh.exe" "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigCFX.tcl"  -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 195 -dotrev 2019 R3 -scripttosource "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\ConfigCommon.tcl" -sourcedir "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556" -os_lang en-us -install ' terminated after 1 attempts with the following error(s):
           Unknown error
       Exit Code: 1
       child process exited abnormally
           while executing
       "exec $cmdPath"
           invoked from within
       "if { $config == 1 || $unconfig == 1 } {
          set config_dir "$installDir\\v$revn\\commonfiles\\configs\\winx64"
          set cmdPath ""
          if { $config == 1 ..."
           (file "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigCFX.tcl" line 21)
       ###### Error #######
       Error executing configuration script 'C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigAVIEW.tcl'
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\tcl\bin\winx64\tclsh.exe" "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigAVIEW.tcl"  -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 195 -dotrev 2019 R3 -scripttosource "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\ConfigCommon.tcl" -sourcedir "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556" -os_lang en-us -install ' terminated after 1 attempts with the following error(s):
           Unknown error
       Exit Code: 1
       child process exited abnormally
           while executing
       "exec $cmdPath"
           invoked from within
       "if { $config == 1 || $unconfig == 1 } {
          set config_dir "$installDir\\v$revn\\commonfiles\\configs\\winx64"
          set cmdPath ""
          if { $config == 1 ..."
           (file "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigAVIEW.tcl" line 21)
       ###### Error #######
       Error executing configuration script 'C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigSpaceClaim.tcl'
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\tcl\bin\winx64\tclsh.exe" "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigSpaceClaim.tcl"  -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 195 -dotrev 2019 R3 -scripttosource "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\ConfigCommon.tcl" -sourcedir "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556" -os_lang en-us -install ' terminated after 1 attempts with the following error(s):
           Unknown error
       Exit Code: 1
       Registry key HKEY_CLASSES_ROOT\SpaceClaim.AnsysSCDM.195 or value creation error
       ###### Error #######
       Error executing configuration script 'C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigACP.tcl'
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\tcl\bin\winx64\tclsh.exe" "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigACP.tcl"  -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 195 -dotrev 2019 R3 -scripttosource "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\ConfigCommon.tcl" -sourcedir "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556" -os_lang en-us -install ' terminated after 1 attempts with the following error(s):
           Unknown error
       Exit Code: 1
       couldn't execute "C:\Program Files\ANSYS Inc\ANSYS Student\v195\commonfiles\configs\winx64\config\AnsConfigACP.exe": no such file or directory
           while executing
       "exec $cmdPath"
           invoked from within
       "if { $config == 1 || $unconfig == 1 } {
          if { $config == 1 } {
             puts "Configuring ACP ..."
          } else {
             puts "Unconfiguring ACP ..."
          }
       ..."
           (file "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigACP.tcl" line 21)
       ###### Error #######
       Error executing configuration script 'C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigHelp.tcl'
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\tcl\bin\winx64\tclsh.exe" "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigHelp.tcl"  -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 195 -dotrev 2019 R3 -scripttosource "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\ConfigCommon.tcl" -sourcedir "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556" -os_lang en-us -install ' terminated after 1 attempts with the following error(s):
           Unknown error
       Exit Code: 1
       couldn't execute "C:\Program Files\ANSYS Inc\ANSYS Student\v195\commonfiles\configs\winx64\config\AnsConfigHelp.exe": no such file or directory
           while executing
       "exec $cmdPath"
           invoked from within
       "if { $config == 1 || $unconfig == 1 } {
          puts "Configuring Help ..."
          set cmdPath ""
          if { [ string compare -nocase "$env(ANSYS_SYSDIR)" "winx64..."
           (file "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigHelp.tcl" line 25)
       ###### Error #######
       Error executing configuration script 'C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigCHEMKIN.tcl'
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\tcl\bin\winx64\tclsh.exe" "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigCHEMKIN.tcl"  -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 195 -dotrev 2019 R3 -scripttosource "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\ConfigCommon.tcl" -sourcedir "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556" -os_lang en-us -install ' terminated after 1 attempts with the following error(s):
           Unknown error
       Exit Code: 1
       couldn't execute "C:\Program Files\ANSYS Inc\ANSYS Student\v195\commonfiles\configs\winx64\config\AnsConfigCHEMKIN.exe": no such file or directory
           while executing
       "exec $cmdPath -install"
           invoked from within
       "if { $config == 1 || $unconfig == 1 } {
          set config_dir "$installDir\\v$revn\\commonfiles\\configs\\winx64"
          set ANSYSLIC_DIR "$installDir\\share..."
           (file "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigCHEMKIN.tcl" line 21)
       ###### Error #######
       Error executing configuration script 'C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigFORTE.tcl'
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\tcl\bin\winx64\tclsh.exe" "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigFORTE.tcl"  -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 195 -dotrev 2019 R3 -scripttosource "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\ConfigCommon.tcl" -sourcedir "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556" -os_lang en-us -install ' terminated after 1 attempts with the following error(s):
           Unknown error
       Exit Code: 1
       couldn't execute "C:\Program Files\ANSYS Inc\ANSYS Student\v195\commonfiles\configs\winx64\config\AnsConfigFORTE.exe": no such file or directory
           while executing
       "exec $cmdPath -install"
           invoked from within
       "if { $config == 1 || $unconfig == 1 } {
          set config_dir "$installDir\\v$revn\\commonfiles\\configs\\winx64"
          set ANSYSLIC_DIR "$installDir\\share..."
           (file "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\AnsConfigFORTE.tcl" line 21)
       ###### Error #######
       Error executing configuration script 'C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\win_fensapconfig.tcl'
       '"C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\tcl\bin\winx64\tclsh.exe" "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\win_fensapconfig.tcl"  -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 195 -dotrev 2019 R3 -scripttosource "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\ConfigCommon.tcl" -sourcedir "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556" -os_lang en-us -install ' terminated after 1 attempts with the following error(s):
           Unknown error
       Exit Code: 1
       couldn't execute "C:\Program Files\ANSYS Inc\ANSYS Student\v195\commonfiles\configs\winx64\config\AnsConfigFENSAP.exe": no such file or directory
           while executing
       "exec $cmdPath"
           invoked from within
       "if { $config == 1 || $unconfig == 1 } {
          set ans_install_dir "$installDir\\v$revn\\ansys"
          set ansyslic_dir "$installDir\\shared_files\\licensing"..."
           (file "C:\Users\Matt\AppData\Local\Temp\ans_install_tmp11556\config\win_fensapconfig.tcl" line 21)
    >>>--------------------------------------->

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Forum Coordinator
    edited January 14

    ok, so the error happened at the very beginning (extraction stage) . That explains why even uninstall GUI doesn't work. 

    Did you run the setup.exe with 'run as administrator' ?

    Can you try uninstalling 7zip and reinstall ANSYS again (make sure you delete ANSYS Inc folder first), see if you still get the same issue with 7zip error message

  • wattsmrwattsmr Member
    edited January 14

    >>>--------------------------------------->
    Start Installation: Tue Jan 14 192:44 2020
    Revision: 2019 R3

    Platform specifics:
        Windows
    Username of Installer: Preston\Matt
    User Has Administrator Privileges
    C:\Users\Matt\AppData\Local\Temp\ans_install_tmp17520\instcore.exe -usetempdir C:\Users\Matt\AppData\Local\Temp\ans_install_tmp17520 -launchdir "C:\Users\Matt\Downloads\set up" -admin
    Initial mount directory:
        C:\Users\Matt\Downloads\set up
    Installation Directory:
        C:\Program Files\ANSYS Inc\ANSYS Student

    Windows x64




    Date verification complete...No conflicts found.

    The installation will copy the prerequisite setup files from the media in case you need to reconfigure later or if you need to configure client machines for products installed to a network share.
    This may take a while ...
    Successfully copied prerequisites from media.

    You don't need to install any prerequisites.

    Reading the installation media contents - please wait.

      Extraction: C:\Users\Matt\Downloads\set up\framewrk\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\instcore\tcl\COMMON.TGZ ...
      Extraction: C:\Users\Matt\Downloads\set up\instcore\tcl\WINX64.TGZ ...
      Extraction: C:\Users\Matt\Downloads\set up\common\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\commoninstall\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\configs\common\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\cpythext\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\cpythnew\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\turbogrd\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\configs\tg\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\cfxcomon\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\instutil\INSTUTIL.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\instcore\tcl\COMMON.TGZ ...
      Extraction: C:\Users\Matt\Downloads\set up\instcore\tcl\WINX64.TGZ ...
      Extraction: C:\Users\Matt\Downloads\set up\instcore\tk\COMMON.TGZ ...
      Extraction: C:\Users\Matt\Downloads\set up\instcore\tk\WINX64.TGZ ...
      Extraction: C:\Users\Matt\Downloads\set up\configs\clientlicensing\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\configs\wb\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\sgcharts\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\fwgfx\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\addins\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\addincfg\wb\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\corewb\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\cads\cadaisol\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\cads\cadregistry\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\ekm\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\addincfg\ekm\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\addincfg\minerva\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\meshing\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\blademodeler\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\apipsrv\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\designmodeler\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\syscplg\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\cfxcomon\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\rsm\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\addincfg\turbosys\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\sec\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\ccm\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\cads\acispara\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\ansys\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\voxel\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\configs\ansys\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\addincfg\ansys\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\solver\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\aas\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\data\DATA.GZ ...
      Extraction: C:\Users\Matt\Downloads\set up\apdl\APDL.GZ ...
      Extraction: C:\Users\Matt\Downloads\set up\geompara\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\addincfg\mech\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\autodyn\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\addincfg\autodyn\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\cfx\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\addincfg\cfx\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\configs\cfx\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\post\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\cfxcomon\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\cff\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\fluentc\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\fluents\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\fluenta\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\fluentu\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\fluentp\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\fluentm\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\fluent2d\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\fluent2ddp\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\fluent3d\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\fluent3ddp\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\addincfg\fluent\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\configs\fluent\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\distcomp\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\addincfg\cfdpost\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\aview\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\configs\aview\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\spaceclm\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\configs\spaceclm\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\icemwb\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\electro\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\ecadxltr\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\cads\spatialiop\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\cads\spatial\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\acp\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\addins\acp\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\configs\acp\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\hlp\hlpviewer\HLPVIEWER.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\configs\help\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\tp\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\tp\hdf5\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\tp\zlib\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\tp\jre\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\chemkin\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\configs\chemkin\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\forte\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\addincfg\forte\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\configs\forte\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\fensap\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\configs\fensap\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\configs\ansconfigdll\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\student\WINX64.7z ...
      Extraction: C:\Users\Matt\Downloads\set up\license\WINX64.7z ...
    RSS is disabled

    Performing licensing configuration via the following command...
       "C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\bin\winx64\tclsh.exe" "C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\Licensing\licadmin\scripts\LicAdminMain.itcl"  -silentinstallclient -release "2019 R3" -lang en-us

    Problems were encountered running the licensing configuration.

    Running C:\Program Files\ANSYS Inc\ANSYS Student\v195\commonfiles\configs\winx64\config\AnsConfigCommon.exe
    Configuring ANSYS TurboGrid ...



    Running C:\Program Files\ANSYS Inc\ANSYS Student\v195\commonfiles\configs\winx64\config\AnsConfigTG.exe
    Creating Start menu items for ANSYS client licensing ...
    Running C:\Program Files\ANSYS Inc\ANSYS Student\v195\commonfiles\configs\winx64\config\AnsConfigWB.exe
    Running "C:\Program Files\ANSYS Inc\ANSYS Student\v195\RSM\bin\AnsConfigRSM.exe" -encodingUTF8



    Configuring RSM...







    Configuring default RSM and ARC Port numbers for 2019 R3 ...



    Done!







    User has Administrator privileges







    ----------------------------------------------------------------------------------



    Creating Start Menu Shortcut for RSM 2019 R3 Configuration...



    Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R3\Remote Solve Manager\RSM Configuration 2019 R3.lnk



    Creating Start Menu Shortcut for RSM 2019 R3 Job Monitor...



    Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R3\Remote Solve Manager\RSM Job Monitoring 2019 R3.lnk



    Creating Start Menu Shortcut for RSM 2019 R3 Cluster Monitor...



    Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R3\Remote Solve Manager\RSM Cluster Monitoring 2019 R3.lnk



    Creating Start Menu Shortcut for ARC 2019 R3 Configuration...



    Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ANSYS 2019 R3\Remote Solve Manager\ARC Configuration 2019 R3.lnk
    Running C:\Program Files\ANSYS Inc\ANSYS Student\v195\commonfiles\configs\winx64\config\AnsConfigANSYS.exe
    Running C:\Program Files\ANSYS Inc\ANSYS Student\v195\commonfiles\configs\winx64\config\AnsConfigCFX.exe

    Successfully created file associations.


    The installation completed with warnings/errors. Review any .err or .log files in:
    C:\Program Files\ANSYS Inc\ANSYS Student

    Installation Complete: Tue Jan 14 197:12 2020
    <---------------------------------------<<<

  • wattsmrwattsmr Member
    edited January 14

    Did everything again as advised, still no workbench app on my computer.

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Forum Coordinator
    edited January 14

    Was there any error during the installation ?

    Do you have a new install.err file ?

    Did you completely delete the ANSYS Inc folder before trying to reinstall it ?

  • wattsmrwattsmr Member
    edited January 15

    I have posted the content of the installation.err file as done previously, the comment above my previous comment. The installation went ahead fine, I had a message from my anti-virus saying it detected a 7f.exe file (something along those lines) and that it intervened. This shouldn't have affected the installation as I made the files exempt from probing by my anti-virus. ANSYS folder was completely deleted before doing set up as administrator.

  • wattsmrwattsmr Member
    edited February 3

    Is there anything that helps from the comment I sent previously, two messages above your latest comment, @tsiriaks?

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