ANSYS 2020 R1, Problem with Report Generation

I have problem with newly installed ANSYS 2020 R1. Simulations are working fine, but when I am trying to generate a report, modeling window crashes and is closing.

Is it related with Windows 10 pro 64bit compatibility, missing some drivers...????

How to fix this problem.

I thought that problem is related with absence of MS Office preinstalled on my PC. Installation of MS office did not resolve the problem.

Thanks,

Nader

 

Comments

  • pmstudentpmstudent Member
    edited May 2020

    I used to have the exact same problem. You must have made a mistake while installing in the Windows Firewall settings.

    You need to set all checkmarks while installing. Private, as well as public networks.

    I reinstalled ANSYS a couple times, and changed the Firewall settings myself, gave ANSYS any access, but it didn't help.

    I ended up reinstalling Windows, because even when I've deleted ANSYS, all settings were still saved and so many

    folders of ANSYS were left in the registry.

    Anyways, now it works.

    If you find a different solution, I'd like to know

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Forum Coordinator
    edited May 2020

    When anything on Windows crashes, it's saved in Windows log and might provide some useful information about the crash.

    You can check this by Windows Event Viewer -> Custom Views -> Administrative Events

    Is there any Error logged when this issue occurred ?

    Thanks,

    Win

  • I have the same problem, and I had the following from Event Viewer:

    In General Tab:

    Faulting application name: AnsysWBU.exe, version: 20.2020.150.1, time stamp: 0x5ed13962

    Faulting module name: OPENGL32.dll, version: 10.0.19041.546, time stamp: 0xf010886b

    Exception code: 0xc0000005

    Fault offset: 0x00000000000b11c4

    Faulting process id: 0x1c24

    Faulting application start time: 0x01d6da21bbac4d3e

    Faulting application path: C:\Program Files\ANSYS Inc\v202\aisol\bin\winx64\AnsysWBU.exe

    Faulting module path: C:\Windows\SYSTEM32\OPENGL32.dll

    Report Id: 82c46870-cf2f-4320-bf13-fc98051915d9

    Faulting package full name: 

    Faulting package-relative application ID: 

    In details tab:

    AnsysWBU.exe 20.2020.150.1 5ed13962 OPENGL32.dll 10.0.19041.546 f010886b c0000005 00000000000b11c4 1c24 01d6da21bbac4d3e C:\Program Files\ANSYS Inc\v202\aisol\bin\winx64\AnsysWBU.exe C:\Windows\SYSTEM32\OPENGL32.dll 82c46870-cf2f-4320-bf13-fc98051915d9

    In details tab (XML Viewer):

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    - <System>

      <Provider Name="Application Error" />

      <EventID Qualifiers="0">1000</EventID>

      <Version>0</Version>

      <Level>2</Level>

      <Task>100</Task>

      <Opcode>0</Opcode>

      <Keywords>0x80000000000000</Keywords>

      <TimeCreated SystemTime="2020-12-24T18:22:50.9697638Z" />

      <EventRecordID>54199</EventRecordID>

      <Correlation />

      <Execution ProcessID="0" ThreadID="0" />

      <Channel>Application</Channel>

      <Computer>Amr</Computer>

      <Security />

      </System>

    - <EventData>

      <Data>AnsysWBU.exe</Data>

      <Data>20.2020.150.1</Data>

      <Data>5ed13962</Data>

      <Data>OPENGL32.dll</Data>

      <Data>10.0.19041.546</Data>

      <Data>f010886b</Data>

      <Data>c0000005</Data>

      <Data>00000000000b11c4</Data>

      <Data>1c24</Data>

      <Data>01d6da21bbac4d3e</Data>

      <Data>C:\Program Files\ANSYS Inc\v202\aisol\bin\winx64\AnsysWBU.exe</Data>

      <Data>C:\Windows\SYSTEM32\OPENGL32.dll</Data>

      <Data>82c46870-cf2f-4320-bf13-fc98051915d9</Data>

      <Data />

      <Data />

      </EventData>

      </Event>

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