Hii, I am part of a student competition team and under the ANSYS sponsorship program we received academic licenses for our team,
Earlier we used the free student version of ANSYS but now we have to upgrade to the Academic research licenses, how can I do so.
You will need to download the "full" version from the Customer Portal, and install that along with the licence key you were given. I'd recommend uninstalling Student from the machine as the licence managers aren't compatible.
I tried registering in the customer portal but it is telling me that the customer number is of an academic account and I should go to the academic portal.
How do I register in the customer portal?
You may need to talk to whoever sent you the licence key. You do need to register as that's where the software is, but the support section shouldn't be accessible.
Ansys customers with active commercial software licenses can access the
customer portal and submit support questions. You will need your active account number to register.