Piezo and MEMS Extension install error

I am using ANSYS 17.1 version while installing Piezo and MEMS extension gives the error as shown below:

Error while reading xml: Root element missing

Pls help how to resolve this issue?

Comments

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Forum Coordinator
    edited June 2020

    Can you try moving the entire ACT package to be under C:\Temp and load it from there ?

    Also, try opening CMD Prompt and issue the following command

    move "%appdata%\ansys" "%appdata%\ansys.old"

  • ravishekravishek Member
    edited June 2020

    I have tried as u suggested above but still the error remains the same.

    What we have tried so far:

    Renaming %APPDATA% Ansys folders

    Uninstalling Ansys and reinstalling

    Tried it with different versions (17.1 / 19 / 2019 / 2020)

    Deleting environment variable

    Deleting registries and reinstalling

    Even tried to install other extensions, no luck

     

    Everything had be done running the installation as administrator

    Error while reading xml 'C:\Program Files\ANSYS Inc\v201\Addins\ACT\extensions\LSDYNA.wbex' : Root element is missing.

     

    Error while reading xml 'C:\Program Files\ANSYS Inc\v201\aisol\WBAddins\MechanicalExtensions\AdditiveWizard.wbex' : Root element is missing.

     

    Error while reading xml 'C:\Program Files\ANSYS Inc\v201\aisol\WBAddins\MechanicalExtensions\AqwaLoadMapping.wbex' : Root element is missing.

     

    Error while reading xml 'C:\Program Files\ANSYS Inc\v201\aisol\WBAddins\MechanicalExtensions\BladeInterference.wbex' : Root element is missing.

     

    Error while reading xml 'C:\Program Files\ANSYS Inc\v201\aisol\WBAddins\MechanicalExtensions\ExternalStudyImporter.wbex' : Root element is missing.

     

    Error while reading xml 'C:\Program Files\ANSYS Inc\v201\aisol\WBAddins\MechanicalExtensions\MechanicalDropTest.wbex' : Root element is missing.

     

    Error while reading xml 'C:\Program Files\ANSYS Inc\v201\aisol\WBAddins\MechanicalExtensions\MotionLoads.wbex' : Root element is missing.

     

    Error while reading xml 'C:\Program Files\ANSYS Inc\v201\aisol\WBAddins\MechanicalExtensions\Offshore.wbex' : Root element is missing.

     

    Error while reading xml 'C:\Program Files\ANSYS Inc\v201\aisol\WBAddins\MechanicalExtensions\VariableLoad.wbex' : Root element is missing.

     

    List of running applications:

     

    Error while reading xml 'C:\Temp\PiezoAndMEMS.wbex' : Root element is missing.

     

    WebPage: file:///C:\Program Files\ANSYS Inc\v201\Addins\ACT\html\gridpanel.html?ACTPort=52695&ACTSocketName=Log

     

     

    As you can see, Ansys yet is not even opening the preinstalled addins.

    We have no idea what is wrong here

  • ravishekravishek Member
    edited June 2020

    still getting error pls help?

  • ravishekravishek Member
    edited June 2020

    Hi guys

    Good news finally it worked for me: 

    Open Windows 10 control panel, Choose Region (Note down your current region type, since you might need to revert back to it if other software on your machine is dependent on your current region setting)

    change to Format: English(United Kingdom)

    Apply

    OK

    Make sure that the decimal systems is set to dot "." not comma "," (under 'Additional settings')

    With this setting, ACT extension will work.

    Thanks

  • John2020John2020 Member
    edited June 2020

    thanks for your help sincerely and it also works for me 

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Forum Coordinator
    edited June 2020

    Wow !! Good find !

    I didn't expect that this issue has anything to do with localization.

    Thank you for sharing.

  • Thanks for sharing. I had a same problem. It worked for me too.

  • Hello,

    Thank you guys it works for me also 😀😆😄

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