License Error

I was trying to download a tutorial and was required to supply my license to download the files from the site. My student downloaded Ansys program gave me the information in ANSLIC_ADMIN

"ERROR: The following problem was encountered while attempting to retrieve the user preferences license lists:

2020/06/30 00:285  INFO Demo license file C:Program FilesANSYS IncANSYS StudentShared FilesLicensestudent.lic exists

ERROR: Unable to retrieve license site preference information

The specific license path:

      ANSYSLI_SERVERS:

      FLEXIm Servers: C:Program FilesANSYS StudentShared FilesLicensingstudent.lic

dies not have any licenses for any product. Please make sure the license server has been started correctly."

How do I get the license number?

Thanks - Curtis

Comments

  • RobRob UKForum Coordinator
    edited June 30

    Which site was asking for licence information?  Our systems may request a site ID but shouldn't ask about the licence: we hold the data for that on this end. 

  • Doyle1107Doyle1107 Member
    edited June 30

    Thank you for the rapid response,

     

    I was trying to initiate an Ansys tutorial (Ansys 18, Ansys Fluent Tutorial Guide, release 18 from January 2017) and in the tutorial on fluid flow and heat transfer in a mixing elbow. I was directed to download the geometry from the site below.

    Go to the ANSYS Customer Portal,https://support.ansys.com/training.

    This site asked for a login and then later asked for license information on the follow on window. It does resemble a real Ansys site.

    I guess what I'm really looking for is a tutorial on how to develop a model that incorporates fluid flow, heating and melting using a moving heat source to investigate melt pools. Any suggestions on that would be appreciated.

    Thanks - Curtis

     

  • RobRob UKForum Coordinator
    edited July 1

    Yes, that's us, it must be part of the registration (I bypass that part). As a student you've not got access. The training materials were also moved to the Ansys Learning Hub / Campus so you now also need a subscription to that.  If you're using the current (2019 or 2020) releases several tutorials are bundled in with the help system. 

  • Doyle1107Doyle1107 Member
    edited July 1

    So, with a student license I do not have access to the training material or the Learning Hub? That really seems counter intuitive... Where in the help system are those tutorials, embedded in each of the subjects?

    - Curtis

  • RobRob UKForum Coordinator
    edited July 2

    If you have 2019 or 2020 click on "Help" and you'll find several tutorials, links to YouTube videos and all the documentation. The Learning Hub is a paid for service as we deliver live courses through it as well as hosting course recordings, tutorials and access to staff. 

Sign In or Register to comment.