I can not open workbench 20

I tried to install the ANSYS Student package 20.1 but error keep appear when i start workbench

An unexpected error has occurred: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit.

--- System.AggregateException: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit.

--- System.Exception: SceneGraph.Engine - failed to boot up.


  • I have change my username with english characters
  • I have checked updates
  • I have already checked virus programs and firewall settings

but I get this error still please help me.

and my install.err file below

>>>--------------------------------------->

ANSYS installation: Tue Aug 25 02:50:22 2020

Revision: 2020 R2

  ###### Error #######

  During installation media extract, could not find file: C:\Program Files\ANSYS Inc\ANSYS Student\v202\installer\instcore\tcl\COMMON.TGZ

  ###### Error #######

  During installation media extract, could not find file: C:\Program Files\ANSYS Inc\ANSYS Student\v202\installer\instcore\tcl\WINX64.TGZ

  ###### Error #######

  Error executing configuration script 'C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\AnsConfigCAD.tcl'

  '"C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\tcl\bin\winx64\tclsh.exe" "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\AnsConfigCAD.tcl" -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 202 -dotrev 2020 R2 -scripttosource "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\ConfigCommon.tcl" -sourcedir "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080" -os_lang en-us -install -unconfig -skip_file_associations ' terminated after 1 attempts with the following error(s):

      Process failed to start: The system cannot find the file specified.

  Exit Code: 0

  ###### Error #######

  Error executing configuration script 'C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\AnsConfigCommon.tcl'

  '"C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\tcl\bin\winx64\tclsh.exe" "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\AnsConfigCommon.tcl" -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 202 -dotrev 2020 R2 -scripttosource "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\ConfigCommon.tcl" -sourcedir "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080" -os_lang en-us -install -unconfig -skip_file_associations ' terminated after 1 attempts with the following error(s):

      Process failed to start: The system cannot find the file specified.

  Exit Code: 0

  ###### Error #######

  Error executing configuration script 'C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\AnsConfigTG.tcl'

  '"C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\tcl\bin\winx64\tclsh.exe" "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\AnsConfigTG.tcl" -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 202 -dotrev 2020 R2 -scripttosource "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\ConfigCommon.tcl" -sourcedir "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080" -os_lang en-us -install -unconfig -skip_file_associations ' terminated after 1 attempts with the following error(s):

      Process failed to start: The system cannot find the file specified.

  Exit Code: 0

  ###### Error #######

  Error executing configuration script 'C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\AnsConfigWB.tcl'

  '"C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\tcl\bin\winx64\tclsh.exe" "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\AnsConfigWB.tcl" -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 202 -dotrev 2020 R2 -scripttosource "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\ConfigCommon.tcl" -sourcedir "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080" -os_lang en-us -install -unconfig -skip_file_associations ' terminated after 1 attempts with the following error(s):

      Process failed to start: The system cannot find the file specified.

  Exit Code: 0

  ###### Error #######

  Error executing configuration script 'C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\AnsConfigRSM.tcl'

  '"C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\tcl\bin\winx64\tclsh.exe" "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\AnsConfigRSM.tcl" -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 202 -dotrev 2020 R2 -scripttosource "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\ConfigCommon.tcl" -sourcedir "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080" -os_lang en-us -install -unconfig -skip_file_associations ' terminated after 1 attempts with the following error(s):

      Process failed to start: The system cannot find the file specified.

  Exit Code: 0

  ###### Error #######

  Error executing configuration script 'C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\AnsConfigANSYS.tcl'

  '"C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\tcl\bin\winx64\tclsh.exe" "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\AnsConfigANSYS.tcl" -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 202 -dotrev 2020 R2 -scripttosource "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\ConfigCommon.tcl" -sourcedir "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080" -os_lang en-us -install -unconfig -skip_file_associations ' terminated after 1 attempts with the following error(s):

      Process failed to start: The system cannot find the file specified.

  Exit C

ode: 0

  ###### Error #######

  Error executing configuration script 'C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\AnsConfigAQWA.tcl'

  '"C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\tcl\bin\winx64\tclsh.exe" "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\AnsConfigAQWA.tcl" -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 202 -dotrev 2020 R2 -scripttosource "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080\config\ConfigCommon.tcl" -sourcedir "C:\Users\AHMETY~1\AppData\Local\Temp\ans_install_tmp10080" -os_lang en-us -install -unconfig -skip_file_associations ' terminated after 1 attempts with the following error(s):

      Process failed to start: The system cannot find the file specified.

  Exit Code: 0

>>>--------------------------------------->

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