Installation errors

dzunghtddzunghtd Member
edited September 25 in Ansys Free Student Software

Hello,

I am trying to install the Ansys Electronics Suites 2020R2 win 64bits on Window Bootcamp which is parallel OS with MAC OS.

The system information are:

  1. Intel Core i7-9750H CPU
  2. 16 GB RAM
  3. 64-bit OS
  4. Storage: 100 GB SSD partition from MAC's storage (24GB free remaining).

Firstly, I tried to run aurorun file. There is error prompted like below.

Secondly, (after failing in running as administrator the autorun aforementioned) I tried to manually install manually by installing the Prerequisites folder, and AnsysEM as well. In the Prerequisites installation step, Visual C++ 2010 SP1 Redistributables and Visual C++ 2012 SP4 Redistributables have error "Extraction Failed: The system cannot find the path specified" like below.

I ignored these prerequisites errors, and keep installing the remaining parts. After the AnsysEM installation step, there is error found as pictures below:

Would you help me to figure out these problem?

Hope to hear from you soon.

Thank you so much.

BRs,

Ha

Best Answer

Answers

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Forum Coordinator

    Can you try unzipping/extracting the package again ?

  • dzunghtddzunghtd Member
    edited September 25

    Hello,

    Thanks for your reply.

    I also tried to uninstall, re-download, re-extract-all, and re-install several times.

    Hope you can help me figure it out?

    Thanks

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Forum Coordinator

    Open CMD prompt and enter the following command

    set

    then post the output of it here

  • Hi,

    Thank for your reply. Please refer to the content below as your request.


    C:\Users\HàTrungDũng>set

    ALLUSERSPROFILE=C:\ProgramData

    ANSYSEM_ROOT202=C:\Program Files\AnsysEM\AnsysEM20.2\Win64

    ANSYS_EM_DONOT_PRELOAD_3DDRIVER_DLL=1

    APPDATA=C:\Users\HàTrungDũng\AppData\Roaming

    CommonProgramFiles=C:\Program Files\Common Files

    CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files

    CommonProgramW6432=C:\Program Files\Common Files

    COMPUTERNAME=DESKTOP-MAJ0UDK

    ComSpec=C:\Windows\system32\cmd.exe

    DriverData=C:\Windows\System32\Drivers\DriverData

    HOMEDRIVE=C:

    HOMEPATH=\Users\HàTrungDũng

    LOCALAPPDATA=C:\Users\HàTrungDũng\AppData\Local

    LOGONSERVER=\\DESKTOP-MAJ0UDK

    MOZ_PLUGIN_PATH=C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\

    MSMPI_BENCHMARKS=C:\Program Files\Microsoft MPI\Benchmarks\

    MSMPI_BIN=C:\Program Files\Microsoft MPI\Bin\

    NUMBER_OF_PROCESSORS=12

    OneDrive=C:\Users\HàTrungDũng\OneDrive

    OS=Windows_NT

    Path=C:\Program Files\Microsoft MPI\Bin\;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\iCLS\;C:\Program Files\Intel\Intel(R) Management Engine Components\iCLS\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Users\HàTrungDũng\AppData\Local\Microsoft\WindowsApps;

    PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

    PROCESSOR_ARCHITECTURE=AMD64

    PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 158 Stepping 10, GenuineIntel

    PROCESSOR_LEVEL=6

    PROCESSOR_REVISION=9e0a

    ProgramData=C:\ProgramData

    ProgramFiles=C:\Program Files

    ProgramFiles(x86)=C:\Program Files (x86)

    ProgramW6432=C:\Program Files

    PROMPT=$P$G

    PSModulePath=C:\Program Files\WindowsPowerShell\Modules;C:\Windows\system32\WindowsPowerShell\v1.0\Modules

    PUBLIC=C:\Users\Public

    SESSIONNAME=Console

    SIMPLORER_HOME=C:\Program Files\AnsysEM\AnsysEM20.2\Win64

    SIWAVE_INSTALL_DIR=C:\Program Files\AnsysEM\AnsysEM20.2\Win64

    SystemDrive=C:

    SystemRoot=C:\Windows

    TEMP=C:\Users\HTRUNG~1\AppData\Local\Temp

    TMP=C:\Users\HTRUNG~1\AppData\Local\Temp

    USERDOMAIN=AzureAD

    USERDOMAIN_ROAMINGPROFILE=AzureAD

    USERNAME=HàTrungDũng

    USERPROFILE=C:\Users\HàTrungDũng

    windir=C:\Windows


    C:\Users\HàTrungDũng>

  • Hi,

    I tried with another account with admin but there is error like below.

    Please refer to the result of "set" command in cmd window below.

    C:\Users\dzung>set

    ALLUSERSPROFILE=C:\ProgramData

    ANSYS_EM_DONOT_PRELOAD_3DDRIVER_DLL=1

    APPDATA=C:\Users\dzung\AppData\Roaming

    CommonProgramFiles=C:\Program Files\Common Files

    CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files

    CommonProgramW6432=C:\Program Files\Common Files

    COMPUTERNAME=DESKTOP-MAJ0UDK

    ComSpec=C:\Windows\system32\cmd.exe

    DriverData=C:\Windows\System32\Drivers\DriverData

    FPS_BROWSER_APP_PROFILE_STRING=Internet Explorer

    FPS_BROWSER_USER_PROFILE_STRING=Default

    HOMEDRIVE=C:

    HOMEPATH=\Users\dzung

    LOCALAPPDATA=C:\Users\dzung\AppData\Local

    LOGONSERVER=\\DESKTOP-MAJ0UDK

    MSMPI_BENCHMARKS=C:\Program Files\Microsoft MPI\Benchmarks\

    MSMPI_BIN=C:\Program Files\Microsoft MPI\Bin\

    NUMBER_OF_PROCESSORS=12

    OneDrive=C:\Users\dzung\OneDrive

    OneDriveConsumer=C:\Users\dzung\OneDrive

    OS=Windows_NT

    Path=C:\Program Files\Microsoft MPI\Bin\;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\iCLS\;C:\Program Files\Intel\Intel(R) Management Engine Components\iCLS\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Users\dzung\AppData\Local\Microsoft\WindowsApps

    PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

    PROCESSOR_ARCHITECTURE=AMD64

    PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 158 Stepping 10, GenuineIntel

    PROCESSOR_LEVEL=6

    PROCESSOR_REVISION=9e0a

    ProgramData=C:\ProgramData

    ProgramFiles=C:\Program Files

    ProgramFiles(x86)=C:\Program Files (x86)

    ProgramW6432=C:\Program Files

    PROMPT=$P$G

    PSModulePath=%ProgramFiles%\WindowsPowerShell\Modules;C:\Windows\system32\WindowsPowerShell\v1.0\Modules

    PUBLIC=C:\Users\Public

    SESSIONNAME=Console

    SystemDrive=C:

    SystemRoot=C:\Windows

    TEMP=C:\Users\dzung\AppData\Local\Temp

    TMP=C:\Users\dzung\AppData\Local\Temp

    USERDOMAIN_ROAMINGPROFILE=DESKTOP-MAJ0UDK

    USERPROFILE=C:\Users\dzung

    windir=C:\Windows


    C:\Users\dzung>


    Thanks

  • Hello,

    Thank you. Now it worked. Thank you so much for your help.

    BRs,

    Ha

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Forum Coordinator

    That's great ! Glad it works for you !

    Thanks,

    Win

  • Hi

    I am trying to install ANSYS Workbench 2020 R2. I have unzipped the folder, but when I try to install the setup it gives a critical error (not responding) . Please Suggest the needful. Tried to do it several times but everytime same issue.


    Thanks

    Vaishali

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