ANSYS LICENSE MANAGER ERROR

I am trying to open geometry for a Fluid Flow (Fluent) and I get this error. I can't seem to find anything like this error. What should I do?

Answers

  • mmadoremmadore Forum Coordinator

    Which ANSYS Student product did you install? Can you post the contents of the referenced license file?

  • This is what is in the file they are referring to in the error. I downloaded ANSYS student edition for my college course.

  • mmadoremmadore Forum Coordinator

    Did you also have the full versions of ANSYS installed by any chance, or only ANSYS Student? SpaceClaim should run under the aa_s_disc license.

  • mmadoremmadore Forum Coordinator

    Also, can you please send the FULL output of this command in a Windows command prompt?

    set ANS


    Thank you,

    Matt

  • I did have ANSYS before but I think I uninstalled it and I cannot find it on my computer now so I guess its gone. I'm sorry but I don't know how to show the output of this command. Is there something that can show me how to do that?

  • mmadoremmadore Forum Coordinator

    Go to your Windows Start menu and type "cmd" without the quotes, and open the Command Prompt. Then enter "set ANS" without quotes and send a screenshot of the output.

  • Thank you so much here it is

  • mmadoremmadore Forum Coordinator

    Can you try renaming:

    %APPDATA%\Ansys\v202 to v202.old

    %APPDATA%\SpaceClaim to SpaceClaim.old

    %LOCALAPPDATA%\SpaceClaim to SpaceClaim.old


    Thanks

  • I tried it and the same error comes up when I try to open the geometry.

  • mmadoremmadore Forum Coordinator

    Can you share a copy of the text from %TEMP%\.ansys\licdebug.SPACECLAIM.202.out ?

  • My temp folder is empty and does not have the .ansys folder to go into.

  • mmadoremmadore Forum Coordinator

    Make sure you are looking in %TEMP% and not what you have your temp files directory set to. Anytime you run ANSYS applications it will write a file. It should be C:\Users\username\appdata\local\temp\.ansys

  • 2020/10/14 10:50:46  INFO        Demo license file D:\ANSYS Inc\ANSYS Student\Shared Files\Licensing\student.lic exists.

    2020/10/14 10:50:46  CLIENT_CONNECT                                              3/3/3/3  3808:SPACECLAIM:Daniel [email protected]:winx64   8068:192.168.1.10  

    2020/10/14 10:50:46  NEW_CONNECTION   Connected to demo server: [email protected]

    2020/10/14 10:50:46  DENIED       a_spaceclaim_dirmod       20.2 (2020.0507)       1/0/0/0         3/3/3/3  3808:SPACECLAIM:Daniel [email protected]:winx64   8068:192.168.1.10  

    Request name a_spaceclaim_dirmod does not exist in the licensing pool.

    No such feature exists.

    Feature:    a_spaceclaim_dirmod

    License path: D:\ANSYS Inc\ANSYS Student\Shared Files\Licensing\student.lic;

    FlexNet Licensing error:-5,357

    2020/10/14 10:50:46  DENIED       disc_ess            20.2 (2020.0507)       1/0/0/0         3/3/3/3  3808:SPACECLAIM:Daniel [email protected]:winx64   8068:192.168.1.10  

    Request name disc_ess does not exist in the licensing pool.

    No such feature exists.

    Feature:    disc_ess

    License path: D:\ANSYS Inc\ANSYS Student\Shared Files\Licensing\student.lic;

    FlexNet Licensing error:-5,357

    2020/10/14 10:50:47  DENIED       disc_sta            20.2 (2020.0507)       1/0/0/0         3/3/3/3  3808:SPACECLAIM:Daniel [email protected]:winx64   8068:192.168.1.10  

    Request name disc_sta does not exist in the licensing pool.

    No such feature exists.

    Feature:    disc_sta

    License path: D:\ANSYS Inc\ANSYS Student\Shared Files\Licensing\student.lic;

    FlexNet Licensing error:-5,357

    2020/10/14 10:50:47  DENIED       disc_ult            20.2 (2020.0507)       1/0/0/0         3/3/3/3  3808:SPACECLAIM:Daniel [email protected]:winx64   8068:192.168.1.10  

    Request name disc_ult does not exist in the licensing pool.

    No such feature exists.

    Feature:    disc_ult

    License path: D:\ANSYS Inc\ANSYS Student\Shared Files\Licensing\student.lic;

    FlexNet Licensing error:-5,357

    2020/10/14 10:50:47  DENIED       aa_s_disc            20.2 (2020.0507)       1/0/0/0         3/3/3/3  3808:SPACECLAIM:Daniel [email protected]:winx64   8068:192.168.1.10  

    Request name aa_s_disc does not exist in the licensing pool.

    System clock has been set back.

    Feature:    aa_s_disc

    License path: D:\ANSYS Inc\ANSYS Student\Shared Files\Licensing\student.lic;

    FlexNet Licensing error:-88,309

    2020/10/14 10:50:47  DENIED       DISCOVERY_SPACECLAIM      20.2 (2020.0507)       1/0/0/0         3/3/3/3  3808:SPACECLAIM:Daniel [email protected]:winx64   8068:192.168.1.10  

    Failover feature 'ANSYS Discovery Live Student' specified in license preferences is not available.

    Request name aa_s_disc does not exist in the licensing pool.

    System clock has been set back.

    Feature:    aa_s_disc

    License path: D:\ANSYS Inc\ANSYS Student\Shared Files\Licensing\student.lic;

    FlexNet Licensing error:-88,309

    2020/10/14 10:50:47  DENIED       aa_s_aim            20.2 (2020.0507)       1/0/0/0         3/3/3/3  3808:SPACECLAIM:Daniel [email protected]:winx64   8068:192.168.1.10  

    Request name aa_s_aim does not exist in the licensing pool.

    System clock has been set back.

    Feature:    aa_s_aim

    License path: D:\ANSYS Inc\ANSYS Student\Shared Files\Licensing\student.lic;

    FlexNet Licensing error:-88,309

    2020/10/14 10:50:47  DENIED       aa_t_i             20.2 (2020.0507)       1/0/0/0         3/3/3/3  3808:SPACECLAIM:Daniel [email protected]:winx64   8068:192.168.1.10  

    Request name aa_t_i does not exist in the licensing pool.

    System clock has been set back.

    Feature:    aa_t_i

    License path: D:\ANSYS Inc\ANSYS Student\Shared Files\Licensing\student.lic;

    FlexNet Licensing error:-88,309

    2020/10/14 10:50:47  DENIED       SPACECLAIM           20.2 (2020.0507)       1/0/0/0         3/3/3/3  3808:SPACECLAIM:Daniel [email protected]:winx64   8068:192.168.1.10  

    Failover feature 'ANSYS Academic Teaching Introductory' specified in license preferences is not available.

    Request name aa_t_i does not exist in the licensing pool.

    System clock has been set back.

    Feature:    aa_t_i

    License path: D:\ANSYS Inc\ANSYS Student\Shared Files\Licensing\student.lic;

    FlexNet Licensing error:-88,309


    I think this is everything from the last time I tried to run geometry.

  • mmadoremmadore Forum Coordinator

    The real problem you are encountering, which is clarified by the log file, is a system clock error.

    020/10/14 10:50:47  DENIED       DISCOVERY_SPACECLAIM      20.2 (2020.0507)       1/0/0/0         3/3/3/3  3808:SPACECLAIM:Daniel [email protected]:winx64   8068:192.168.1.10  

    Failover feature 'ANSYS Discovery Live Student' specified in license preferences is not available.

    Request name aa_s_disc does not exist in the licensing pool.

    System clock has been set back.

    Feature:    aa_s_disc

    License path: D:\ANSYS Inc\ANSYS Student\Shared Files\Licensing\student.lic;

    FlexNet Licensing error:-88,309


    There are several threads available for this error on the forum, please search for "System clock has been set back" and follow the suggestions.


    Thank you,

    Matt

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