Error during ANSYS WORKBENCH Installation

Hi

I am trying to install ANSYS Workbench 2020 R2. I have unzipped the folder, but when I try to install the setup it gives a critical error (not responding) . Please Suggest the needful. Tried to do it several times but everytime same issue.


Thanks

Vaishali

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Comments

  • mmadoremmadore Posts: 828Ansys Employee

    @ces182129 Can you share a screenshot of exactly what you encounter?

    Thank you

  • fpalaciofpalacio Posts: 1Member

    I had the same issue.

    I tried using the CMD Promt code: move "%appdata%\ansys" "%appdata%\ansys.old". However, it did not work.

    My solution was removing all "Ansys" folders from the AppData folder. To do so, I had to "Show Hidden Items" on the Windows Explorer, then removed the Ansys folders under C:\Users\{User_name}\AppData, both Local and Roaming.

    Note that I had this issue after a first unsuccessful installation of ANSYS, when I ran out of space in my hard drive.

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