"Unable to retrieve WB usage tracking, no WB usage tracking id supplied."
And Mechanical APDL Product does not work..
Open a DOS Command prompt and run:
What is the output from that?
There may be an issue with your computer name containing non-English characters.
Can you try changing your computer hostname ?
I have already done this, the program started to run, but this error appeared. Before changing the computer name, the program did not start at all.
If the above picture is recent, then it still see non English characters...
One other item:
Rename the %APPDATA%\Ansys\Student v202 directory to *.old
Now try to run.
I still have this problem, but in information about log file i see this path..
Thank you, problem solved by changing name of PC.
Ansys customers with active commercial software licenses can access the
customer portal and submit support questions. You will need your active account number to register.