Licensing issues

Hello,

We are receiving the following error:

"ANSYS LICENSE MANAGER ERROR

Failover feature 'ANSYS Academic Teaching Mechanical CFD' specified in license preferences is not available.

FLEXlm server is not responding. Resource temporarily not available.

ANSYSLI_SERVERS: (standard port and server host name)

FLEXlm Servers: (standard port and server host name)"


Can anyone point me in the right direction for troubleshooting this issue?

We have tried restarting Ansys on our license server, but it doesn't appear to be resolving the issue. We have checked the Flexlm logs, but there don't appear to be any error messages as far as I can tell. 


Thank you,

-Mikel

Answers

  • Geo KarnosGeo Karnos Forum Coordinator

    Hello,

    Are the client versions and the License Manager version the same?

    The License Manager must be the same or later version that the client program.

    On the client machine, check the following:

    Go to%TEMP%\.ansys

    You should see *.out files. Check those files. If you see any error, please post it here.

    Also, check firewalls. If enabled, try disabling and test.

  • Hello,

    I checked all of the *.out files and licdebug.MECH.202.out has this error message:

    "2020/10/30 08:37:18  NEW_CONNECTION    

    Connected to license server: [email protected] 

      ANSYSLI_SERVERS: [email protected] 

      FLEXlm Servers: [email protected]

    2020/10/30 08:37:34  INFO        Unable to connect to FLEXlm path [email protected]; adding to "Unavailable FLEXlm Servers" cache.

    2020/10/30 08:37:34  DENIED       aa_t_a             20.2 (2020.0507)       1/0/0/5     3/4/15488/15489  8420:MECH:[email protected]:winx64      8:192.168.56.1    

    Failover feature 'ANSYS Academic Teaching Mechanical and CFD' specified in license preferences is not available.

    FLEXlm server is not responding. Resource temporarily not available.

      ANSYSLI_SERVERS: [email protected]

      FLEXlm Servers: [email protected]

    2020/10/30 08:37:35  DENIED       aa_t_a             20.2 (2020.0507)       1/0/0/5     3/4/15488/15489  8420:MECH:[email protected]:winx64      8:192.168.56.1    

    Failover feature 'ANSYS Academic Teaching Mechanical and CFD' specified in license preferences is not available.

    FLEXlm server is not responding. Resource temporarily not available.

      ANSYSLI_SERVERS: [email protected]

      FLEXlm Servers: [email protected]

    2020/10/30 08:37:35  DENIED       MECH              20.2 (2020.0507)       1/0/0/0     3/4/15488/15489  8420:MECH:[email protected]:winx64      8:192.168.56.1    

    Failover feature 'ANSYS Academic Teaching Mechanical and CFD' specified in license preferences is not available.

    FLEXlm server is not responding. Resource temporarily not available.

      ANSYSLI_SERVERS: [email protected]

      FLEXlm Servers: [email protected]

    2020/10/30 08:37:56  CLIENT_EXIT                                           2/4/15488/15489  8420:MECH:[email protected]:winx64      8:192.168.56.1"


    Thank you,

    -Mikel

  • mechmikemechmike Member
    edited November 13

    Hello @Geo Karnos ,

    I was wondering if anyone could point us in the right direction to troubleshoot this issue.

    Thank you,

    -Mikel


    (Edit - Rob to tag)

  • mmadoremmadore Forum Coordinator

    @mechmike I've reached out directly.

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