Could not access to license server.

redantredant Member Posts: 15

Dear Sir,

I could not start Electomagnetics desktop 2020R2.4

My computer should connect to license server through VPN

It writes "Failover feature 'ANSYS electronics_desktop' specified in license preferences is not available. FLEXlm server is not responding. Resource temporarily not available."


Here is ansysedt.exe.202.out file

2020/10/29 22:19:29   INFO               Starting Licensing Client Proxy server.

2020/10/29 22:19:29   INFO               C:\Program Files\AnsysEM\AnsysEM20.2\Win64\licensingclient\winx64\ansyscl.exe -acl 19492.21599 -nodaemon -log C:\Users\ant.lukyanov\AppData\Local\Temp\.ansys\ansyscl.ant-lukyanov.log

2020/10/29 22:19:29   INFO               Started ANSYSLI server.

2020/10/29 22:19:31   CLIENT_CONNECT                                                                                          1/1/1/1  19492:ANSYSEDT.EXE:[email protected]:winx64  8388:192.168.0.25  

2020/10/29 22:19:31   NEW_CONNECTION     Connected to Licensing Client Proxy server: [email protected]

2020/10/29 22:22:46   INFO               Unable to connect to FLEXlm path [email protected]; adding to "Unavailable FLEXlm Servers" cache.

2020/10/29 22:22:46   DENIED             designer_desktop               20.2 (2020.0507)            1/0/0/0                1/1/1/1  19492:ANSYSEDT.EXE:[email protected]:winx64  8388:192.168.0.25  

      Failover feature 'Designer/NEXXIM Desktop' specified in license preferences is not available.

      FLEXlm server is not responding. Resource temporarily not available.

         ANSYSLI_SERVERS: [email protected]

         FLEXlm Servers: [email protected];[email protected];[email protected]

How to solve problem?

Thank you

Comments

  • redantredant Member Posts: 15

    Just found that the problem comes from win 10 updates starting from 1909 or comes from KB4571756 that included in next win updates (1909, 2004 and 20H2)

    A license server located on another machine. I have access to this machine through the VPN channel. The ports 1055 and 2325 are opened.

    The Electronics Desktop 2020 R2.4 cannot find the license server still.

    ANSYS_EM_DONOT_PRELOAD_3DDRIVER_DLL=1 solves problem of installation, but not license server connection

  • redantredant Member Posts: 15

    The license server writes:

    2020/11/03 21:38:23   Request being processed: Retrieve Current License Manager Run Mode

    2020/11/03 21:38:23   getIniOptionLMRunMode           

    2020/11/03 21:38:23   _________________________________________________________________________________________________

    2020/11/03 21:38:23   Request being processed: Retrieve License File List

    2020/11/03 21:38:23   getLicFileList                  

    2020/11/03 21:38:23   _________________________________________________________________________________________________

    2020/11/03 21:38:23   Request being processed: View FlexNet Licenses

    2020/11/03 21:38:23   viewFlexNetFile                 LicFile='ansoftd.lic'

    2020/11/03 21:38:23   _________________________________________________________________________________________________

    2020/11/03 21:38:30   Request being processed: View Licensing Interconnect Log

    2020/11/03 21:38:30   viewansysliLog                  

    2020/11/03 21:38:30   _________________________________________________________________________________________________

    020/11/03 21:40:55   Request being processed: View Licensing Interconnect Log


    2020/11/03 21:40:55   viewansysliLog                  

    2020/11/03 21:40:56   _________________________________________________________________________________________________


    2020/11/03 21:41:00   Request being processed: View Licensing Interconnect Log


    2020/11/03 21:41:00   viewansysliLog                  

    2020/11/03 21:41:01   _________________________________________________________________________________________________


    2020/11/03 21:41:08   Request being processed: View Licensing Interconnect Log

    2020/11/03 21:41:08   viewansysliLog                  

    2020/11/03 21:41:09   _________________________________________________________________________________________________

    2020/11/03 21:41:13   Request being processed: View Licensing Interconnect Log

    2020/11/03 21:41:13   viewansysliLog                  

    2020/11/03 21:41:13   _________________________________________________________________________________________________

    2020/11/03 21:41:20   Request being processed: View Licensing Interconnect Log

    2020/11/03 21:41:20   viewansysliLog                  

    2020/11/03 21:41:20   _________________________________________________________________________________________________

    2020/11/03 21:41:26   Request being processed: Retrieve Current License Manager Run Mode

    2020/11/03 21:41:26   getIniOptionLMRunMode           

    2020/11/03 21:41:26   _________________________________________________________________________________________________

    2020/11/03 21:41:26   Request being processed: View FlexNet Debug Log

    2020/11/03 21:41:26   viewLicenseLog                  

    2020/11/03 21:41:26   _________________________________________________________________________________________________

    2020/11/03 21:42:43   Request being processed: View Licensing Interconnect Log

    2020/11/03 21:42:43   viewansysliLog                  

    2020/11/03 21:42:44   _________________________________________________________________________________________________

    2020/11/03 21:42:47   Request being processed: View Licensing Interconnect Log

    2020/11/03 21:42:47   viewansysliLog                  

    2020/11/03 21:42:47   _________________________________________________________________________________________________

    2020/11/03 21:42:57   Request being processed: Retrieve Current License Manager Run Mode

    2020/11/03 21:42:57   getIniOptionLMRunMode           

    2020/11/03 21:42:57   _________________________________________________________________________________________________

    2020/11/03 21:42:57   Request being processed: View FlexNet Debug Log

    2020/11/03 21:42:57   viewLicenseLog                  

    2020/11/03 21:42:57   _________________________________________________________________________________________________

  • redantredant Member Posts: 15

    Just found  that I need to start the Electomagnetics desktop 2020R2.4 with Administrative rights!

    Solved

  • akhemkaakhemka Forum Coordinator Posts: 676

    Hi @redant ,


    You already found an answer to this question. I will mark it resolved.


    Regards,

    Ashish Khemka

  • redantredant Member Posts: 15

    Another issue was with ansyslmd.lic file

    It had first three lines:

    SERVER Nemo ............ 1055

    VENDOR ansyslmd PORT=2325

    USE_SERVER

    # Products licensed in this file:

    ....


    The first line is ok.

    The second line need to fix ansyslmd.exe on port 2325. It was need because I using VPN channel and have only one opened port 2325 in firewall. Other ports was to open difficult.

    And third line gives that ansyslmd.exe did not load on port 2325 every time when I reload license manager.

    I deleted this third line and all works fine.

    BR

    Anton

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