The installation completed with warnings/errors
Zander101
Member Posts: 11
Hi. It says "Review any .err or .log files in :C:\Program Files\ANSYS Inc\ANSYS Student" and when I open the detailed progress log it says "Problems were encountered running the licensing configuration" and "Error creating shortcut: Product is not installed under unified build location or the content under commonfiles/globalsettings/relinfo.xml is empty, Ansys start menu Shortcut append revision cannot be determined."
Also "SC Workbench PlugIn ..... Not Configured"
I've downloaded and deleted Ansys Student multiple times now with the last attempt with real-time scanning for viruses in folders turned off and still no luck. Any insight into the matter would be greatly appreciated.
Alexander
Tagged:
Answers
@Zander101 Please share the full install.err output.
I have the same problem.
I also tried reinstall and install multiple times.
%%%%%%%%%%%%%%%%%%%%%%%
SC Workbench PlugIn ..... Not Configured
Successfully created file associations.
Hi mmadore, here is the install text file:
>>>--------------------------------------->
Start Installation: Sat Feb 20 19:48:15 2021
Revision: 2021 R1
Platform specifics:
Windows
Username of Installer: LAPTOP-HVB177ER\ABurc
User Has Administrator Privileges
C:\Users\ABurc\AppData\Local\Temp\ans_install_tmp12204\instcore.exe -usetempdir C:\Users\ABurc\AppData\Local\Temp\ans_install_tmp12204 -launchdir C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64 -admin
Initial mount directory:
C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64
Installation Directory:
C:\Program Files\ANSYS Inc\ANSYS Student
Windows x64
EnSight
Date verification complete...No conflicts found.
The installation will copy the prerequisite setup files from the media in case you need to reconfigure later or if you need to configure client machines for products installed to a network share.
This may take a while ...
Successfully copied prerequisites from media.
You don't need to install any prerequisites.
Reading the installation media contents - please wait.
Reading the installation media contents - please wait.
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\framewrk\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\instcore\tcl\COMMON.TGZ ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\instcore\tcl\WINX64.TGZ ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\common\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\commoninstall\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\common\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\cpythext\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\cpythnew\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\turbogrd\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\tg\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\cfxcomon\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\instutil\INSTUTIL.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\instcore\tcl\COMMON.TGZ ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\instcore\tcl\WINX64.TGZ ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\instcore\tk\COMMON.TGZ ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\instcore\tk\WINX64.TGZ ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\clientlicensing\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\wb\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\sgcharts\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\fwgfx\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addins\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addincfg\wb\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\corewb\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\cads\cadaisol\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\cads\cadregistry\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addins\injmold\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\ekm\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addincfg\ekm\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addincfg\minerva\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\meshing\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\blademodeler\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\apipsrv\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\designmodeler\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\designmodeler\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\syscplg\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\cfxcomon\WINX64.7z ...
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Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addincfg\turbosys\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\sec\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\ccm\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\cads\acispara\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\ansys\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addprintgeometry\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\ansys\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addincfg\ansys\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\solver\WINX64.7z ...
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Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\data\DATA.GZ ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\apdl\APDL.GZ ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\geompara\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addincfg\mech\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\autodyn\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addincfg\autodyn\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\aqwa\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addincfg\aqwa\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\aqwa\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\polyflow\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\polyflow\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addincfg\polyflow\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\cfx\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addincfg\cfx\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\cfx\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\post\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\cfxcomon\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\cff\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\fluentc\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\fluents\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\fluenta\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\fluentu\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\fluentp\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\fluentm\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\fluent2d\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\fluent2ddp\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\fluent3d\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\fluent3ddp\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addincfg\fluent\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\fluent\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\distcomp\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addincfg\cfdpost\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\aview\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\aview\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\spaceclm\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\spaceclm\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\icemwb\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\electro\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\ecadxltr\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\cads\spatialiop\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\acp\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addins\acp\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\acp\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\hlp\hlpviewer\HLPVIEWER.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\help\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\tp\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\tp\hdf5\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\tp\zlib\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\tp\openjre\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\chemkin\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\chemkin\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addincfg\chemkin\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\forte\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addincfg\forte\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\forte\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\ensight\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\ensight\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\nexus\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\fensap\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\fensap\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\configs\ansconfigdll\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addincfg\granta_gateway\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addins\granta_gateway\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addincfg\granta_selector\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\addins\granta_selector\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\ensight_components\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\cads\stride\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\student\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\license\WINX64.7z ...
Extraction: C:\Users\ABurc\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64\clclient\WINX64.7z ...
RSS is disabled
Performing licensing configuration via the following command...
"C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\bin\winx64\tclsh.exe" "C:\Program Files\ANSYS Inc\ANSYS Student\Shared Files\Licensing\licadmin\scripts\LicAdminMain.itcl" -silentinstallclient -release "2021 R1" -lang en-us
Problems were encountered running the licensing configuration.
Running C:\Program Files\ANSYS Inc\ANSYS Student\v211\commonfiles\configs\winx64\config\AnsConfigCommon.exe
Configuring ANSYS TurboGrid ...
Running C:\Program Files\ANSYS Inc\ANSYS Student\v211\commonfiles\configs\winx64\config\AnsConfigTG.exe
Creating Start Menu items for Ansys client licensing ...
Running C:\Program Files\ANSYS Inc\ANSYS Student\v211\commonfiles\configs\winx64\config\AnsConfigWB.exe
Running "C:\Program Files\ANSYS Inc\ANSYS Student\v211\RSM\bin\AnsConfigRSM.exe" -encodingUTF8
Configuring RSM...
Configuring default RSM and ARC Port numbers for 21.1 ...
Done!
User has Administrator privileges
----------------------------------------------------------------------------------
Error creating shortcut: Product is not installed under unified build location or the content under commonfiles/globalsettings/relinfo.xml is empty, Ansys start menu Shortcut append revision cannot be determined.
Running C:\Program Files\ANSYS Inc\ANSYS Student\v211\commonfiles\configs\winx64\config\AnsConfigANSYS.exe
Running C:\Program Files\ANSYS Inc\ANSYS Student\v211\commonfiles\configs\winx64\config\AnsConfigAQWA.exe
Running C:\Program Files\ANSYS Inc\ANSYS Student\v211\commonfiles\configs\winx64\config\AnsConfigCFX.exe
Configuring ANSYS Viewer ...
Running C:\Program Files\ANSYS Inc\ANSYS Student\v211\commonfiles\configs\winx64\config\AnsConfigSpaceClaim.exe
Configuring ACP ...
Running C:\Program Files\ANSYS Inc\ANSYS Student\v211\commonfiles\configs\winx64\config\AnsConfigACP.exe
Configuring Help ...
Running C:\Program Files\ANSYS Inc\ANSYS Student\v211\commonfiles\configs\winx64\config\AnsConfigHelp.exe
ANSYS Internet Doc has been configured.
Running C:\Program Files\ANSYS Inc\ANSYS Student\v211\commonfiles\configs\winx64\config\AnsConfigCHEMKIN.exe
Running C:\Program Files\ANSYS Inc\ANSYS Student\v211\commonfiles\configs\winx64\config\AnsConfigFORTE.exe
Configuring EnSight ...
Running C:\Program Files\ANSYS Inc\ANSYS Student\v211\commonfiles\configs\winx64\config\AnsConfigEnsight.exe
Running C:\Program Files\ANSYS Inc\ANSYS Student\v211\commonfiles\configs\winx64\config\AnsConfigFENSAP.exe
Running "C:\Program Files\ANSYS Inc\ANSYS Student\v211\aisol\..\commonfiles\CAD\bin\winx64\Ans.CadInt.CADConfigurationUtility.exe"
Log files is C:\Program Files\ANSYS Inc\ANSYS Student\v211\CADConfigLogs\Latest\CADConfigurationMgr.log
MessageLogger.logFilePath is C:\Program Files\ANSYS Inc\ANSYS Student\v211\CADConfigLogs\Latest\CADConfigurationMgr.log
ErrorLogger.errorFilePath is C:\Program Files\ANSYS Inc\ANSYS Student\v211\CADConfigLogs\CADConfigurationMgr.err
Prerequisites ..... Configure Success
SC Workbench PlugIn ..... Not Configured
The installation completed with warnings/errors. Review any .err or .log files in:
C:\Program Files\ANSYS Inc\ANSYS Student
Installation Complete: Sat Feb 20 19:58:54 2021
<---------------------------------------<<<
I've also uploaded the contents.
Cheers
Alexander
I had to do it in separate posts since there seems to be a character limit.
@Zander101 and @pedroaum
Other than the error with SC Workbench PlugIn, are you encountering errors with running the applications?
Can you try installing each of the prerequisites manually from C:\Program Files\ANSYS Inc\ANSYS Student\v211\prereq
Next try running C:\Program Files\ANSYS Inc\ANSYS Student\v211\ProductConfig.exe
Hi, I'm not sure what files are the prerequisites in prereq and I thought I had already installed them when I did the main installation? Also, I can't find ProductConfig.exe in v211. Do you think this is part of the problem?
Cheers