Update failed for the Mesh component in Fluid Flow (Fluent). Error updating cell Mesh in system Flu

Hi. I'm currently using Ansys 2021 R1 to do my stimulation. I try to import the step file of my design to fluent but it's showing an error when I was updating the mesh. Previously I used the 2020 R2 version then I uninstall it and reinstall it to the 2021 R1 version but still showing the same error. I tried to check if there are any special characters or Chinese characters in the file/folder name but I couldn't find any.

Can I know what is the problem and how I can solve it? Help me.

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