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ANSYS Workbench has stopped working — Ansys Learning Forum

ANSYS Workbench has stopped working

didsdids Member Posts: 10

Hi,

When I am starting Ansys, I get this message:

How can I fix it?

Answers

  • mmadoremmadore Ansys Employee Posts: 823

    @dids Was this previously working? Please try renaming your %APPDATA%\Ansys directory to %APPDATA%\Ansys.old.

  • didsdids Member Posts: 10

    @mmadore

    No it never worked. Where is %APPDATA%\Ansys, i don't find it


    @mmadore

  • mmadoremmadore Ansys Employee Posts: 823

    Please share the full text of your C:\Program Files\Ansys Inc\install.log and install.err files.

  • didsdids Member Posts: 10

    @mmadore

    >>>--------------------------------------->

    Start Installation: Paz Mar 21 20:49:08 2021

    Revision: 2021 R1


    Platform specifics:

      Windows

    Username of Installer: Apple-PC\Apple

    User Has Administrator Privileges

    C:\Users\Apple\AppData\Local\Temp\ans_install_tmp2404\instcore.exe -usetempdir C:\Users\Apple\AppData\Local\Temp\ans_install_tmp2404 -launchdir C:\Users\Apple\AppData\Local\Temp\Rar$EXa5360.29510 -admin

    Initial mount directory:

      C:\Users\Apple\AppData\Local\Temp\Rar$EXa5360.29510

    Installation Directory:

      C:\Users\Apple\Desktop\ANSYS Inc\ANSYS Student


    Windows x64

         EnSight





    Date verification complete...No conflicts found.


    The installation will copy the prerequisite setup files from the media in case you need to reconfigure later or if you need to configure client machines for products installed to a network share.

    This may take a while ...

    Successfully copied prerequisites from media.


    You don't need to install any prerequisites.


    Reading the installation media contents - please wait.


     Extraction: C:\Users\Apple\AppData\Local\Temp\Rar$EXa5360.29510\framewrk\WINX64.7z ...

     Extraction: C:\Users\Apple\AppData\Local\Temp\Rar$EXa5360.29510\instcore\tcl\COMMON.TGZ ...

     Extraction: C:\Users\Apple\AppData\Local\Temp\Rar$EXa5360.29510\instcore\tcl\WINX64.TGZ ...

  • mmadoremmadore Ansys Employee Posts: 823

    This looks like your install didn't go properly. Please download the product again and extract the .zip file. Once extracted you need to right-click on setup.exe within the extracted files and "Run as administrator". You should see something similar to this in the install log:


    Initial mount directory:

      C:\Users\Apple\Downloads\ANSYSACADEMICSTUDENT_2021R1_WINX64

    Installation Directory:

      C:\Program Files\ANSYS Inc\ANSYS Student

  • didsdids Member Posts: 10

    @mmadore I have both but i don't understand why it makes mistakes

  • mmadoremmadore Ansys Employee Posts: 823

    @dids Your file indicates

    Initial mount directory:

      C:\Users\Apple\AppData\Local\Temp\Rar$EXa5360.29510


    This would indicate that you are not installing from the extracted files, but instead directly from the zip or temp files. You must extract the zip and run the setup from the extracted files. The install.log and install.err should be in C:\Program Files\Ansys Inc\Ansys Student\

  • didsdids Member Posts: 10

    @mmadore I installed again but i didn't see C:\Program Files\Ansys Inc\Ansys Student\ this file


  • mmadoremmadore Ansys Employee Posts: 823

    That's not the C:\Program Files\Ansys Inc\Ansys Student. That would look like this:


  • didsdids Member Posts: 10

    I understand but i don't have this file


  • mmadoremmadore Ansys Employee Posts: 823

    It may not be C:\Program Files, but wherever you installed it there would be an "Ansys Inc\Ansys Student".

  • didsdids Member Posts: 10

    I found what i have to do now @mmadore


  • didsdids Member Posts: 10

    My problem is fluid flow (fluent) mesh part. I finished geometry part then i want to edit mesh part but it give error @mmadore

  • mmadoremmadore Ansys Employee Posts: 823

    Did you find the %APPDATA% directory to delete the Ansys files? It is typically C:\Users\Username\AppData\Roaming. Please try renaming Ansys to Ansys.old. Please share the error messages if they persist.

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