License Checkout issue

Hi,

 I recently installed the Ansys license server and installed the product on each respective client.  

On the client, when I open the Ansys client license server

Sep 15, 2018 14:41: Attempting to display the license status...
 
====================================================================================================
DISPLAY THE LICENSE STATUS:

ANSYS Licensing Interconnect path = [email protected]

ANSYS FLEXlm license path = [email protected]


***** Note: Due to a FLEXlm limitation, all tasks may not be found *****

<================================================================================>
<================================================================================>


***** LICENSE SERVER STATUS: [email protected] *****


lmutil - Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved.
Flexible License Manager status on Sat 9/15/2018 14:41

[Detecting lmgrd processes...]
License server status: [email protected]
    License file(s) on rito-etm.udri.us: C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.lic:

rito-etm.udri.us: license server UP (MASTER) v11.13.1

Vendor daemon status (on rito-etm.udri.us):

  ansyslmd: UP v11.13.1
Feature usage info:

Users of aa_mcad:  (Total of 6 licenses issued;  Total of 0 licenses in use)

Users of aa_r_cfd:  (Total of 1 license issued;  Total of 0 licenses in use)

Users of afsp_gui:  (Total of 6 licenses issued;  Total of 0 licenses in use)

Users of afsp_optigrid:  (Total of 6 licenses issued;  Total of 0 licenses in use)

Users of afsp_viewmerical:  (Total of 6 licenses issued;  Total of 0 licenses in use)

Users of aim_mp1:  (Total of 6 licenses issued;  Total of 0 licenses in use)

Users of aa_t_cfd:  (Total of 5 licenses issued;  Total of 0 licenses in use)

  On the server, the license service is running and stating the same thing. 

On the client, I open Reaction Design Workbench and receive this error message:


License CheckOut Failed:

 

FLEXlm Error Message:

Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
FLEXlm server is not responding. Resource temporarily not available.
    ANSYSLI_SERVERS: [email protected]
    FLEXlm Servers: [email protected]

 

Can someone help?

Thanks,.

 

Comments

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Forum Coordinator Posts: 3,071
    edited September 2018

    Hi nguyenhu,

    If checking license status work, your client can communicate with server via FlexNet port (1055) and the ansyslmd (ANSYS Vendor daemon) port (dynamics).

    However, when you are opening ANSYS products, it uses the ANSYS Licensing Interconnect (port 2325).

    Please check the followings:

    1. Port 2325 open between the two machines.

    2. No license preferences is set on client machine. You can check this from pasting %appdata% (in your Windows File Explorer address bar) or you can put this in Windows search > Ansys > v1xx > licensing > if there is a file here, please rename it to something else or delete it. This would reset the license preferences.

    3. Add the followings inside your ansyslmd.ini file on client machine 

    ANSYSLI_TIMEOUT_FLEXLM=10             (can increase the number but shouldn’t be too large, e.g., larger than 15)

    ANSYSLI_FNP_IP_ENV=1

    ANSYSLI_FLEXLM_TIMEOUT_ENV=10000000     (can increase the number but shouldn’t be too large, e.g., larger than 15000000)

    Thank you,

    Win

     

  • nguyenhunguyenhu Member Posts: 6
    edited September 2018

    Thanks for the reply Win.   

      1. I have verified that port 2325 is working and open between the two machines.

      2. I removed the files in the %appdata%  folder referencing the license preferences. 

      3.  I made the changes to the ansyslmd.ini file to increase timeouts

     

    Unfortunately, this did not help. I still get the error message "License check out Failed Flexlm Error Message - Failover feature "Ansys Academic Research CFD specified in license preferences is not available." 

    [email protected]

    FlexLM Server: [email protected]

     

     

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Forum Coordinator Posts: 3,071
    edited September 2018

    Hi nguyenhu,

    Try the following commands (change your installation path accordingly) in CMD Prompt

    “C:\Program Files\ANSYS Inc\Shared Files\Licensing\winx64\ansysli_util” -checkout aa_r_cfd

    “C:\Program Files\ANSYS Inc\Shared Files\Licensing\winx64\ansysli_util” -checkout FLUENT_SOLVER

    Make sure you copy-paste each and entire line of the commands above one-by-one.

    On the license server machine, if you can ask the server admin to try the exact commands above as well as trying my suggestion #3 , that would be great.

    Thank you,

    Win

  • nguyenhunguyenhu Member Posts: 6
    edited September 2018

     

    So I tried your commands 

    C:\Program Files\ANSYS Inc\Shared Files\Licensing\winx64\ansysli_util” -checkout aa_r_cfd

    Result: 
    aa_r_cfd CHECKOUT FAILED

    “C:\Program Files\ANSYS Inc\Shared Files\Licensing\winx64\ansysli_util” -checkout FLUENT_SOLVER

    Fluent_solver CHECKOUT FAILED

    But when I check the license server status it says license manger is running.

    Local FlexNet License Status:

    lmutil - Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved.

    Flexible License Manager status on Tue 9/18/2018 15:59

    [Detecting lmgrd processes...]

    License server status: [email protected]

        License file(s) on rito-etm.udri.us: C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.lic:

    rito-etm.udri.us: license server UP (MASTER) v11.13.1

    Vendor daemon status (on rito-etm.udri.us):

      ansyslmd: UP v11.13.1

    Feature usage info:

    Users of aa_mcad:  (Total of 6 licenses issued;  Total of 0 licenses in use)

    Users of aa_r_cfd:  (Total of 1 license issued;  Total of 0 licenses in use)

    Users of afsp_gui:  (Total of 6 licenses issued;  Total of 0 licenses in use)

    Users of afsp_optigrid:  (Total of 6 licenses issued;  Total of 0 licenses in use)

    Users of afsp_viewmerical:  (Total of 6 licenses issued;  Total of 0 licenses in use)

    Users of aim_mp1:  (Total of 6 licenses issued;  Total of 0 licenses in use)

    Users of aa_t_cfd:  (Total of 5 licenses issued;  Total of 0 licenses in use)

     

     

  • nguyenhunguyenhu Member Posts: 6
    edited September 2018

    Here is the log for the license server:

     

    2018/09/14 18:47:56    CLIENT_ACCEPT                                                                                      1/1/4596/4596                                                                              66548:131.238.61.67
    2018/09/14 18:47:56    CACHE_SERVER        Getting cache information from server: [email protected] Please wait ...
    2018/09/14 18:47:56    CACHE_SERVER        Server rito-etm.udri.us IP=131.238.49.19 already cached.
    2018/09/14 18:48:02    INFO                Unable to connect to FLEXlm path [email protected]; adding to "Unavailable FLEXlm Servers" cache.
    2018/09/14 18:48:08    DENIED              aa_r_cfd                        19.2 (2018.0721)             1/0/0/1           1/1/4596/4596   7768:7768:RD_CLIENT:[email protected]:winx64                        66548:131.238.61.67
    Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
    FLEXlm server is not responding. Resource temporarily not available.
        ANSYSLI_SERVERS: [email protected]
        FLEXlm Servers: [email protected]
    2018/09/14 18:48:08    INFO                get_flexlm_used
    2018/09/14 18:48:08    DENIED              aa_r_cfd                        19.2 (2018.0721)             1/0/0/1           1/1/4596/4596   7768:7768:RD_CLIENT:[email protected]:winx64                        66548:131.238.61.67
    Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
    FLEXlm server is not responding. Resource temporarily not available.
        ANSYSLI_SERVERS: [email protected]
        FLEXlm Servers: [email protected]
    2018/09/14 18:48:08    DENIED              CAP_RD_CKUI                     19.2 (2018.0721)             1/0/0/0           1/1/4596/4596   7768:7768:RD_CLIENT:[email protected]:winx64                        66548:131.238.61.67
    Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
    FLEXlm server is not responding. Resource temporarily not available.
        ANSYSLI_SERVERS: [email protected]
        FLEXlm Servers: [email protected]
    2018/09/14 18:48:15    DENIED              aa_r_cfd                        19.2 (2018.0721)             1/0/0/1           1/1/4596/4596   7768:7768:RD_CLIENT:[email protected]:winx64                        66548:131.238.61.67
    Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
    FLEXlm server is not responding. Resource temporarily not available.
        ANSYSLI_SERVERS: [email protected]
        FLEXlm Servers: [email protected]
    2018/09/14 18:48:15    INFO                get_flexlm_used
    2018/09/14 18:48:15    DENIED              aa_r_cfd                        19.2 (2018.0721)             1/0/0/1           1/1/4596/4596   7768:7768:RD_CLIENT:[email protected]:winx64                        66548:131.238.61.67
    Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
    FLEXlm server is not responding. Resource temporarily not available.
        ANSYSLI_SERVERS: [email protected]
        FLEXlm Servers: [email protected]
    2018/09/14 18:48:15    DENIED              CAP_RD_CKUI                     19.2 (2018.0721)             1/0/0/0           1/1/4596/4596   7768:7768:RD_CLIENT:[email protected]:winx64                        66548:131.238.61.67
    Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
    FLEXlm server is not responding. Resource temporarily not available.
        ANSYSLI_SERVERS: [email protected]
        FLEXlm Servers: [email protected]
    2018/09/14 18:512    INFO                get_flexlm_used
    2018/09/14 18:512    DENIED              aa_r_cfd                        19.2 (2018.0721)             1/0/0/1           1/2/4596/4600   7768:7768:RD_CLIENT:[email protected]:winx64                        66548:131.238.61.67
    Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
    FLEXlm server is not responding. Resource temporarily not available.
        ANSYSLI_SERVERS: [email protected]
        FLEXlm Servers: [email protected]
    2018/09/14 18:512    INFO                get_flexlm_used
    2018/09/14 18:512    DENIED              aa_r_cfd                        19.2 (2018.0721)             1/0/0/1           1/2/4596/4600   7768:7768:RD_CLIENT:[email protected]:winx64                        66548:131.238.61.67
    Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
    FLEXlm server is not responding. Resource temporarily not available.
        ANSYSLI_SERVERS: [email protected]
        FLEXlm Servers: [email protected]

  • nguyenhunguyenhu Member Posts: 6
    edited September 2018

    2018/09/14 18:47:56    CLIENT_ACCEPT                                                                                      1/1/4596/4596                                                                              66548:131.238.61.67
    2018/09/14 18:47:56    CACHE_SERVER        Getting cache information from server: [email protected] Please wait ...
    2018/09/14 18:47:56    CACHE_SERVER        Server rito-etm.udri.us IP=131.238.49.19 already cached.
    2018/09/14 18:48:02    INFO                Unable to connect to FLEXlm path [email protected]; adding to "Unavailable FLEXlm Servers" cache.
    2018/09/14 18:48:08    DENIED              aa_r_cfd                        19.2 (2018.0721)             1/0/0/1           1/1/4596/4596   7768:7768:RD_CLIENT:[email protected]:winx64                        66548:131.238.61.67
    Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
    FLEXlm server is not responding. Resource temporarily not available.
        ANSYSLI_SERVERS: [email protected]
        FLEXlm Servers: [email protected]
    2018/09/14 18:48:08    INFO                get_flexlm_used
    2018/09/14 18:48:08    DENIED              aa_r_cfd                        19.2 (2018.0721)             1/0/0/1           1/1/4596/4596   7768:7768:RD_CLIENT:[email protected]:winx64                        66548:131.238.61.67
    Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
    FLEXlm server is not responding. Resource temporarily not available.
        ANSYSLI_SERVERS: [email protected]
        FLEXlm Servers: [email protected]
    2018/09/14 18:48:08    DENIED              CAP_RD_CKUI                     19.2 (2018.0721)             1/0/0/0           1/1/4596/4596   7768:7768:RD_CLIENT:[email protected]:winx64                        66548:131.238.61.67
    Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
    FLEXlm server is not responding. Resource temporarily not available.
        ANSYSLI_SERVERS: [email protected]
        FLEXlm Servers: [email protected]
    2018/09/14 18:48:15    DENIED              aa_r_cfd                        19.2 (2018.0721)             1/0/0/1           1/1/4596/4596   7768:7768:RD_CLIENT:[email protected]:winx64                        66548:131.238.61.67
    Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
    FLEXlm server is not responding. Resource temporarily not available.
        ANSYSLI_SERVERS: [email protected]
        FLEXlm Servers: [email protected]
    2018/09/14 18:48:15    INFO                get_flexlm_used
    2018/09/14 18:48:15    DENIED              aa_r_cfd                        19.2 (2018.0721)             1/0/0/1           1/1/4596/4596   7768:7768:RD_CLIENT:[email protected]:winx64                        66548:131.238.61.67
    Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
    FLEXlm server is not responding. Resource temporarily not available.
        ANSYSLI_SERVERS: [email protected]
        FLEXlm Servers: [email protected]
    2018/09/14 18:48:15    DENIED              CAP_RD_CKUI                     19.2 (2018.0721)             1/0/0/0           1/1/4596/4596   7768:7768:RD_CLIENT:[email protected]:winx64                        66548:131.238.61.67
    Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
    FLEXlm server is not responding. Resource temporarily not available.
        ANSYSLI_SERVERS: [email protected]
        FLEXlm Servers: [email protected]
    2018/09/14 18:512    INFO                get_flexlm_used
    2018/09/14 18:512    DENIED              aa_r_cfd                        19.2 (2018.0721)             1/0/0/1           1/2/4596/4600   7768:7768:RD_CLIENT:[email protected]:winx64                        66548:131.238.61.67
    Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
    FLEXlm server is not responding. Resource temporarily not available.
        ANSYSLI_SERVERS: [email protected]
        FLEXlm Servers: [email protected]
    2018/09/14 18:512    INFO                get_flexlm_used
    2018/09/14 18:512    DENIED              aa_r_cfd                        19.2 (2018.0721)             1/0/0/1           1/2/4596/4600   7768:7768:RD_CLIENT:[email protected]:winx64                        66548:131.238.61.67
    Failover feature 'ANSYS Academic Research CFD' specified in license preferences is not available.
    FLEXlm server is not responding. Resource temporarily not available.
        ANSYSLI_SERVERS: [email protected]
        FLEXlm Servers: [email protected]

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Forum Coordinator Posts: 3,071
    edited September 2018

    Hi nguyenhu,

    Thank you for the info.

    For some reason, on the license server machine itself, the ANSYS Licensing Interconnect cannot talk with FlexLM even though both appear to be up and running.

    This is the issue from your ANSYS Licensing Interconnect log

    2018/09/14 18:48:02    INFO                Unable to connect to FLEXlm path [email protected]; adding to "Unavailable FLEXlm Servers" cache.

     

    I would ask your IT to add the following in ansyslmd.ini on the license server (if this file doesn't exist on there, they can manually create one)

    ANSYSLI_TIMEOUT_FLEXLM=10             (can increase the number but shouldn’t be too large, e.g., larger than 15)

    ANSYSLI_FNP_IP_ENV=1

    ANSYSLI_FLEXLM_TIMEOUT_ENV=10000000     (can increase the number but shouldn’t be too large, e.g., larger than 15000000)

    ANSYSLI_TIMEOUT_TCP=120

    ANSYSLI_TIMEOUT_CONNECT=60

    Then, restart the ANSYS License Manager.

    Thank you,

    Win

  • amitsuryagandhamitsuryagandh Member Posts: 1

    Failed to check out license 'during Initialization'.

    License server machine is down or not responding (FLEXlm Error -96)


    THis is the error I am getting, Kindly give advice

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