New license does not work.
Our license file switched over to the our new one today and now we cannot access any Ansys products. Everything worked yesterday. I've updated the license server to 2021R1 as well as one of the client computers. Neither the 2021R1 or 2019R1 work. Both give different error messages. The older version gives this error message:
Failover feature 'ANSYS Academic Teaching Mechanical and CFD' specified in license preferences is not available. Request name aa_t_a does not exist in the licensing pool. No such feature exists. Feature: aa_t_a License path: [email protected]; FlexNet Licensing error:-5,147
2021R1 just says the server is not responding or available, but on the server it shows it accepts the request and then immediately shuts it down.
2021/04/01 14:51:32 CLIENT_ACCEPT 1/1/41/41 67052:10.101.134.122 2021/04/01 14:51:32 CACHE 1/1/41/41 21492:21492:LCP:[email protected]:winx64 67052:10.101.134.122 2021/04/01 14:51:32 CLIENT_SHUTDOWN 0/1/41/41 21492:21492:LCP:[email protected]:winx64 67052:10.101.134.122
I've tried reloading the license file, updating the license file to take out the old license info, and restarting and nothing has changed anything.
Any help is appreciated. Thanks.