Unable to Use Trial License

graemebargengraemebargen Member Posts: 5

Hello,

I just signed up for the free 30-day trial license in the Lumerical Launcher. I followed the install steps, and requested a free license, and it said it was installed successfully and I received an email with the activation code for the license, and I see in the launcher there is a Node Locked license activated on my machine. But every time i go to open FDTD, or any example files, it keeps asking me to request a trial license, then when i do it says that I already have demoed the products (which i have not). I have tried uninstalling and reinstalling Lumerical and that has not worked. Under the Responses tab in the Node Locked license it does say Sequence Number (2) and Status (Activate Deny), so I think something must have gone wrong.

Can you please tell me how to get the free trial license to work, I can provide my activation code and whatever else you need


Thank you

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