Upgrade to 2021 R1, and new version of programs get license error.

We are in the process of updating our versions of ANSYS on our lab computers from 2019 R3 to 2021 R1. Our license server manager updated the license server to 2021 R1, and we’ve done a few test installs of the client 2021 R1 version, which have gone fine. When most of the individual ANSYS models are launched though, they get an error saying no valid license detected (attached log from trying to run Mechanical 2021). We’ve tried version 2021 R1 on computers with no previous ANSYS installations as well as ones that still have 2019 R3 installed. On the machines with 2019 R3, they can still access all of their modules without issue -connecting to the same license server on the same ports. In the attached picture the screenshot on the left is version 2019 R3 and the one on the right is 2021 R1, showing the differences just from the Workbench as well. Any help would be much appreciated

Comments

  • Geo KarnosGeo Karnos Posts: 161Ansys Employee

    Hello vendeville_lj

    Can you please post the screen shots and contents of the log as were are not permitted to open files.

    Thank You,

    Geo

  • vendeville_ljvendeville_lj Posts: 5Member

    Below is Part 1 of my most recent attempt at launching Mechanical 2021 R1:

    "-------------------------------------------- NORMAL STARTUP 2021/04/28 10:23:35 ---------------------------------------------

    ANSYS Licensing Interconnect version 2.2.1 (20201116) for winx64. Updated at ANSYS Release 2021 R1. Started on 2021/04/28 10:23:35 by it_loan@IT_TESTBED_09.MercerU.local:winx64 with pid 11488.

    (C) 2021 ANSYS, Inc. Unauthorized use, distribution, or duplication is prohibited.

    Built Using FlexNet Publisher v11.16.4.0 build 252457 x64_n6

    Built Using OpenSSL 1.1.1g 21 Apr 2020


    -----------------------------------------------------------------------------------------------------------------------------


    Please note that entries in this debug log have the following format:


    TIMESTAMP       ACTION       FEATURE          REVISION (BUILD DATE)       A/B/C/D         W/X/Y/Z  PID:MPID:APP:USER@HOST:PLATFORM:DISPLAY                  SOCKET:IP      


    Licenses statistics:

    --------------------

    A is the number of licenses requested by this ACTION.

    B is the number of licenses used by this USER.

    C is the number of licenses used by all users.

    D is the number of licenses available in the local license pool.


    License server performance statistics:

    --------------------------------------

    W is the number of currently connected client applications.

    X is the maximum number of connected client applications.

    Y is the unique serial number of this client application.

    Z is the number of all client applications served by this Licensing Interconnect server.


    -----------------------------------------------------------------------------------------------------------------------------

    2021/04/28 10:23:35  INFO        ANSYSLI_CMD=C:\Program Files\ANSYS Inc\v211\licensingclient\winx64\ansyscl.exe -acl 8000.12277 -nodaemon -log C:\Users\it_loan\AppData\Local\Temp\.ansys\ansyscl.IT_TESTBED_09.8000.12277.log

    2021/04/28 10:23:35  INFO        ANSYSLI_INITIALIZATION_FILE='C:\Program Files\ANSYS Inc\Shared Files\Licensing\ansyslmd.ini'

    2021/04/28 10:23:35  INFO        ANSYSLI_PRODORD_FILE='C:\Program Files\ANSYS Inc\Shared Files\Licensing\prodord\ansysli.prodord.xml'

    2021/04/28 10:23:35  INFO        ANSYSLI_TIMEOUT_FLEXLM=15

    2021/04/28 10:23:35  INFO        Configuring ACL Core

    2021/04/28 10:23:35  INFO        ACL Core Initialized

    2021/04/28 10:23:35  INFO        ANSYSCL_PORT=63566 

    2021/04/28 10:23:35  INFO        Listen Socket Created

    2021/04/28 10:23:35  INFO        ANSYSLI_CLIENT_IDLE_TIMEOUT=0

    2021/04/28 10:23:35  INFO        ANSYSCL_FNP_PATH=1055@egrlicense

    2021/04/28 10:23:35  INFO        Ready to accept connections.

    2021/04/28 10:23:35  CLIENT_ACCEPT                                              1/1/1/1                                       8048:127.0.0.1    

    2021/04/28 10:23:36  CLIENT_CONNECT                                              1/1/1/1  8000:8000:ANS_WB:it_loan@IT_TESTBED_09.MercerU.local:winx64        8048:127.0.0.1    

    2021/04/28 10:23:39  INFO        ANSYSLI_IP_OVERRIDE option is off.

    2021/04/28 10:23:39  CHECKOUT      ANS_WB (SHARED MODE)      21.1 (2020.1029)       1/1/1/1         1/1/1/1  8000:8000:ANS_WB:it_loan@IT_TESTBED_09.MercerU.local:winx64        8048:127.0.0.1    

    2021/04/28 10:23:40  CACHE_SERVER    Getting cache information from server: 2325@egrlicense. Please wait ...

    2021/04/28 10:23:40  CACHE

    ..."

  • vendeville_ljvendeville_lj Posts: 5Member

    Below is Part 2:

    "2021/04/28 10:23:40  CACHE_SERVER    Available licenses:

    220  a_spaceclaim_catv5     220  a_spaceclaim_dirmod     220  aa_mcad           20   aa_r             

    128  aa_r_hpc          200  aa_t_a           220  acfd_vki          220  afsp_gui           

    220  afsp_optigrid        220  afsp_viewmerical      220  aice_mesher         220  aice_opt           

    220  aice_pak          220  aice_solv          220  aiiges           220  aim_mp1           

    220  al4allegro         220  al4ansoft          220  al4apd           220  al4boardstation       

    220  al4cadvance         220  al4cds           220  al4expedition        220  al4first           

    220  al4gem           220  al4generic         220  al4odb++          220  al4powerpcb         

    220  al4virtuoso         220  al4zuken          220  am_prep           1824  ansoft_distrib_engine    

    220  designer_hspice       220  dxstr            220  electronics2d_gui      220  electronics3d_gui      

    220  electronics_desktop     220  electronicsckt_gui     220  emit_legacy_gui       220  emit_solve          

    220  ensemble_25_sim       220  ensight_enterprise     220  envision_pro        220  filter_synthesis       

    220  granta_sim_mat_data     220  hfss_solve         220  hfss_transient_solve    3648  hfsshpc           

    220  hfsssbr_solve        220  m2dfs_qs_solve       220  m2dfs_solve         220  m3dfs_qs_solve        

    220  m3dfs_solve         220  maxwlspc          220  motorcad          220  motorcad_im         

    220  motorcad_pm         220  motorcad_sync        220  nexxim_ami         220  nexxim_dc          

    220  nexxim_eye         220  nexxim_hb          220  nexxim_netlist       220  nexxim_osc          

    220  nexxim_tran         220  nexxim_tvnoise       220  nspice_apl         220  nspice_hicap         

    220  nspice_sv          220  optimetrics         220  pemag            220  pexprt            

    220  rdpara           220  redhawk           220  redhawk_apl         20   redhawk_caching       

    220  redhawk_gds2def       20   redhawk_inductance     220  redhawk_lef2def       20   redhawk_mpr         

    20   redhawk_netlisting     20   redhawk_passchk       220  redhawk_pwrcalc       220  redhawk_sim0         

    220  redhawk_sim1        220  redhawk_sim3        20   redhawk_spice_pkg      220  redhawk_vcd         

    220  rmxprt_bcm         220  rmxprt_ecm         220  rmxprt_im          220  rmxprt_sym          

    220  savant_legacy_gui      220  si2d_solve         220  si3d_solve         220  simplorer_advanced      

    220  simplorer_control      220  simplorer_cprogrinterface  220  simplorer_gui        220  simplorer_libsmps      

    220  simplorer_model_export   220  simplorer_modelica     220  simplorer_sim        220  simplorer_sim_entry     

    220  simplorer_vhdlams      220  siwave_gui         220  siwave_level1        220  siwave_level2        

    220  siwave_level3        20   sptartist          220  sptdirectdotlib       200  sptexplorer         

    220  sptgafsplit         220  spthdl           220  sptipwizard         220  sptmixedlanguage       

    220  sptmixedvt         220  sptmultipletestbenches   220  sptmultiplevoltages     220  sptpowergating        

    220  sptsoc           220  sptspefcapacitance     220  sptsynlib2alf        220  sptsystemverilog       

    220  spttbengine         220  sptvectorless        220  sptvectorselector      220  sptvwengine         

    20   sptwsengine         220  sptwwalflint        220  sptwwengine         220  sptwwgaf           

    220  sptwwsim          220  sptwwui           220  sptwwvcdplus        220  symphony_dt_sim       

    220  symphony_fd_sim       220  xlate_catia4        220  xlate_catia5        220  xlate_iges          

    220  xlate_inventor       220  xlate_parasolid       220  xlate_proe         220  xlate_solidworks       

    220  xlate_step         220  xlate_unigraphics      

    2021/04/28 10:23:40  CACHE_SERVER    No active FLEXlm options.

    2021/04/28 10:23:40  CACHE_SERVER    No active ANSYS Licensing Interconnect options.

    2021/04/28 10:23:40  CACHE_SERVER    Done getting cache from server egrlicense.merceru.local IP=10.10.4.112.

    2021/04/28 10:24:02  CLIENT_ACCEPT                                              2/2/2/2                                       8288:127.0.0.1    

    2021/04/28 10:24:02  CLIENT_CONNECT                                              2/2/2/2  8000:8000:FEAT_GRANTA_SIM_MAT_DATA:it_loan@IT_TESTBED_09.MercerU.local:winx64  8288:127.0.0.1    

    2021/04/28 10:30:52  CLIENT_EXIT                                               1/2/1/2  8000:8000:ANS_WB:it_loan@IT_TESTBED_09.MercerU.local:winx64        8048:127.0.0.1    

    2021/04/28 10:30:52  CHECKIN       ANS_WB (SHARED MODE)      21.1 (2020.1029)       1/0/0/1         1/2/1/2  8000:8000:ANS_WB:it_loan@IT_TESTBED_09.MercerU.local:winx64        8048:127.0.0.1    

    2021/04/28 10:30:54  CLIENT_EXIT                                               0/2/2/2  8000:8000:FEAT_GRANTA_SIM_MAT_DATA:it_loan@IT_TESTBED_09.MercerU.local:winx64  8288:127.0.0.1    

    2021/04/28 10:30:56  INFO        License server shutdown is complete. Thank you.

    "

  • vendeville_ljvendeville_lj Posts: 5Member

    On the left is what shows up in Workbench 2019 R3, and the right is what we're getting in Workbench 2021 R1.

  • Geo KarnosGeo Karnos Posts: 161Ansys Employee

    Couple thoughts:

    1. Check on your license server that there is a firewall exception for ansyslmd.exe This file exists under c:\program files\Ansys Inc\shared files\licensing\winx64.
    2. Check your license file will allow 2021 R1 to run.

    (The date in bold will need to be after the release date of 2021 R1)

    INCREMENT ansys ansyslmd 2021.0930 Permanent ED082D5A90A0 \

    VENDOR_STRING="customer:00602536 tp:p" SUPERSEDE \

    ISSUED=29-oct-2020 BORROW=720 START=29-oct-2020 SIGN2="007A \

    01A9 61E4 2965 20E7 0B12 4294 6700 822B ECCD 8B7D 1172 3866 \7A84 42EE"

  • vendeville_ljvendeville_lj Posts: 5Member

    Thanks for the advice, we'll definitely check those out.

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