ansyswbu.exe encountered a problem. a diagnostic file has been written: c:\users\username\appdata\lo

Please, help me to solve this problem

:

ansyswbu.exe encountered a problem. a diagnostic file has been written: c:\users\username\appdata\local\temp\ansyswbdumpfile.dmp

I have uninstalled Ansys five times and I have tried to download it five times, but I can't solve this problem.

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