I believe I have a licensing issue and can not add any solution modules to my toolbox

Hello,

I recently downloaded the ANSYS 2021 R2 student software without uninstalling previous ansys software. I believe this resulted in a licensing issue and I was unable to add any solution modules to my toolbox. I have not been able to solve this issue. Can anyone advise me what steps I should take?

Thanks

Best Answer

Answers

  • mmadoremmadore Posts: 1,056Ansys Employee

    @harvie124321416 What other Ansys software did you have installed? Can you open a Windows command prompt and run the command "set" without quotes and send the full text output?

  • harvie124321416harvie124321416 Posts: 4Member

    Thanks for your response. I previously had Ansys student 2020 R2 I believe, I'll paste the full text output below

  • harvie124321416harvie124321416 Posts: 4Member

    C:\Users\Harvie>set

    ALLUSERSPROFILE=C:\ProgramData

    ANSYS212_DIR=C:\Program Files\ANSYS Inc\ANSYS Student\v212\ANSYS

    ANSYS_SYSDIR=winx64

    APPDATA=C:\Users\Harvie\AppData\Roaming

    AWP_LOCALE212=en-us

    AWP_ROOT212=C:\Program Files\ANSYS Inc\ANSYS Student\v212

    CADOE_LIBDIR212=C:\Program Files\ANSYS Inc\ANSYS Student\v212\CommonFiles\Language\en-us

    CommonProgramFiles=C:\Program Files\Common Files

    CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files

    CommonProgramW6432=C:\Program Files\Common Files

    COMPUTERNAME=LAPTOP-F8OI27CG

    ComSpec=C:\WINDOWS\system32\cmd.exe

    DriverData=C:\Windows\System32\Drivers\DriverData

    HOMEDRIVE=C:

    HOMEPATH=\Users\Harvie

    KEYSHOT7=C:\Users\Public\Documents\KeyShot 7

    KEYSHOT_EXTERNAL_LICENSE_FOLDER=C:\Program Files\Siemens\Solid Edge 2019\Program

    LOCALAPPDATA=C:\Users\Harvie\AppData\Local

    LOGONSERVER=\\LAPTOP-F8OI27CG

    LSTC_LICENSE=Ansys

    NUMBER_OF_PROCESSORS=12

    OneDrive=C:\Users\Harvie\OneDrive - University of Surrey

    OneDriveCommercial=C:\Users\Harvie\OneDrive - University of Surrey

    OS=Windows_NT

    Path=C:\Program Files (x86)\Razer Chroma SDK\bin;C:\Program Files\Razer Chroma SDK\bin;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\iCLS\;C:\Program Files\Intel\Intel(R) Management Engine Components\iCLS\;C:\Windows\System32;C:\Windows;C:\Windows\System32\wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Users\Administrator\AppData\Local\Microsoft\WindowsApps;C:\Program Files\MATLAB\R2019b\runtime\win64;C:\Program Files\MATLAB\R2019b\bin;C:\Windows\System32;C:\Windows;C:\Windows\System32\wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program Files (x86)\GnuPG\bin;C:\Users\Harvie\AppData\Local\Microsoft\WindowsApps;

    PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

    PROCESSOR_ARCHITECTURE=AMD64

    PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 158 Stepping 10, GenuineIntel

    PROCESSOR_LEVEL=6

    PROCESSOR_REVISION=9e0a

    ProgramData=C:\ProgramData

    ProgramFiles=C:\Program Files

    ProgramFiles(x86)=C:\Program Files (x86)

    ProgramW6432=C:\Program Files

    PROMPT=$P$G

    PSModulePath=C:\Program Files\WindowsPowerShell\Modules;C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules

    PUBLIC=C:\Users\Public

    PVIEW_KEYSHOT7_HOME=C:\Program Files\KeyShot7\bin\

    SESSIONNAME=Console

    SystemDrive=C:

    SystemRoot=C:\WINDOWS

    TEMP=C:\Users\Harvie\AppData\Local\Temp

    TMP=C:\Users\Harvie\AppData\Local\Temp

    USERDOMAIN=LAPTOP-F8OI27CG

    USERDOMAIN_ROAMINGPROFILE=LAPTOP-F8OI27CG

    USERNAME=Harvie

    USERPROFILE=C:\Users\Harvie

    windir=C:\WINDOWS

  • harvie124321416harvie124321416 Posts: 4Member

    Hi upon turning on my computer this morning there was a system recovery and I no longer have any ansys files installed. Was this supposed to happen? Also would it now be okay for me to downlaod the Ansys student 2021 R2?

    Thanks,

    Harvie

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