User Error message with University license

 Hello, 

 

I was pointed here by Ansys tech support. I am not sure why as it seems this is for Students Free version and not the paid version our University uses, but here goes.

 

I have a user who is getting this error "

 

 

ANSYS LICENSE MANAGER ERROR:

Failover feature 'ANSYS Academic Research Mechanical and CFD' specified in licen

se preferences is not available.

Request name aa_r does not exist in the licensing pool.

License server system does not support this feature.

Feature:       aa_r

License path:  (Path to license server deleted for security)

FlexNet Licensing error:-18,147

For further information, refer to the FlexNet Licensing documentation,

available at "www.flexerasoftware.com".

 *** ERROR - ANSYS license not available.

 

This is on CentOS. The user did use an academic research license, but I moved him over to our standard classroom license server and Ansys works. But Ansys APDL is not working for him. The shortcut I created for him points to the correct License server.

Everything I read online only talks about Windows version of Ansys. Are there any files I am missing in his profile that need to be changed or deleted to fix this error?

Thank you,

Comments

  • kkanadekkanade Forum Coordinator
    edited November 2018

    Moving to installation for better response. 

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Forum Coordinator
    edited November 2018

    Hello,

    On the client machine (the user's machine) , ask him to reset license preferences

    Windows : Rename %AppData%\Ansys\v1xx

    Linux : Rename $HOME/.ansys/v1xx 

    Thanks,

    Win

  • hello

    I am facing the problem over failover feature of Ansys License manager error.

    the description is Request name aa_t_i does not exist in the licensing pool.

    Feature: aa_t_i

    Flexnet Licensing error:88,309


    can you please guide me to fix this issue so that i can start mechanical APDL R2.


    Thanks,

    Vishal

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