Could not create file required to determine products to be displayed in the License dropdown list

Hello,

The following error pops-up when opening "Mechanical APDL Launcher"

error window

 

Things to note about my installation:

- I am able to execute Icepack and SpaceClaim without any issues

- I have installed all ANSYS programs on the D: drive of the computer, not the C: (main) drive

- I am running Windows 10

 

Thank you!

Comments

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Member
    edited February 2019

    Hi flobo,

    Launch the Client ANSLIC_ADMIN Utility v19.3 with "run as administrator" > Specify the License Server Machine > Add Server Machine Specification > in the Hostname 1 box , type the hostname of the license server > OK 

    Does this help ?

    Thanks,

    Win

  • floboflobo Member
    edited February 2019

    Win,

     

    When I access the client, I already have a license listed.

     

    I tried erasing it and writing it again... I get the same issue...

    Any other thoughts?

     

    Also... keep in mind... that only the mechanical suite seems to not work for some reason. I can run SpaceClaim, Icepak, and Fluent...

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Member
    edited February 2019

    open CMD Prompt, then issue the following command

    set

    and post the entire output of it here.

    Also, go to your installation directory (e.g., C:Program FilesANSYS IncShared FilesLicensing) , then open ansyslmd.ini with any text editor app like notepad and post its content here.

  • floboflobo Member
    edited February 2019
  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Member
    edited February 2019

    Your ANSYSLIC_DIR is set to a wrong path. It should be

    ANSYSLIC_DIR=D:ANSYS IncShared FilesLicensing

  • floboflobo Member
    edited February 2019

    I think I found the culprit

     

    For some reason, I cannot change the path during installation.

    Could this be a factor of pre-sets of previous installation?

  • floboflobo Member
    edited February 2019

    Hello,

     

    I believe I have solved all of the problems. Just want to share the solution to that last issue I had.

    In order to change the default directory: ALL PREVIOUS INSTALLATIONS OF LIC. MANAGER MUST BE REMOVED

    In some instances, that includes removing or deleting the license manager services:

     

    If this cannot be performed using task manager, it can be done using the command prompt:

    SC DELETE servicename

    In the case of the services shown above

    SC DELETE "ANSYS, Inc. License Manager"

    SC DELETE "ANSYSLicensingTomcat"

    Note that the " " may or may not be needed...

    After, reboot/restart your machine!

  • tsiriakstsiriaks 3240 El Camino Real #290, Irvine, CA 92602Member
    edited February 2019

    Thank you for sharing.

    Yes, this is correct, you should remove this and ANSYSLIC_DIR , so that you could change the installation path.

     

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