RSM failed to verify my credintials when connecting to the cluster
I've been trying to connect my machine to the cluster through the Ansys Remote Solve Manager (RSM). The HPC type is UGE(SGE). I believe my configurations are all correct and I confirmed that with another research group that runs the same thing but it's just not working for me.
I checked the connection through the "telnet" command and it's working well. Also, my connection via MobaXterm is smooth. When I reached to the queues tab in the RSM configuration I get the attached error.
"System.InvalidOperationException: Timeout getting UseerProxy port for user ... [machine name] on submit-c..."
What might be the problem?
Thank you all.