Error: Unable to start Workflow Database

ayhans15ayhans15 Member Posts: 1

I'm using Ansys 2020 R2 with my university license. When I try to start Ansys Additive tool, I can not start because of this problem. The other tools have not this kind of problem. They work regularly. How can I solve this problem?


Answers

  • Geo KarnosGeo Karnos Posts: 569Ansys Employee

    @ayhans15 

    Can you please post the contents of the install.log file and install.err file, if one exists.

    They will exist under:

    C:\Program Files\ANSYS Inc\ANSYS Student


    Thank You,

    Geo

  • ayhans15ayhans15 Posts: 3Member
    edited March 2021

    @Geo Karnos

    I have not the file that is named as ANSYS Student. But I have install.log file. The content is here. However it is not possible to post here. Because it is too long. So I attached the file.




  • aftermateaftermate Posts: 2Member

    Do we have any solution? I have the same problem and not matter what I do, I couldn't solve it.

  • shmuelnascshmuelnasc Posts: 1Member

    Any solution? I have the same problem here... In my "ANSYS inc" folder, I only have "Shared Files" and "v202" folders, just like @ayhans15


  • aozakinciaozakinci Posts: 1Member

    I have the same issue. Any solution?

  • raysonpangraysonpang Posts: 1Member

    Hi, I'm facing the same issue as well. This is the contents from the .err file that has been extracted. Any idea how to solve this?

    >>>--------------------------------------->

    Ansys installation: Mon Nov 29 11:59:49 2021

    Revision: 2021 R2


      ###### Error #######

      Error extracting C:\Users\itsmbm\AppData\Local\Temp\Temp1_FLUIDSTRUCTURES_2021R2_WINX64.zip\nexus\WINX64.7z:

      '"C:\Users\itsmbm\AppData\Local\Temp\ans_install_tmp10308\7zip\7z.exe" x -aoa -bb1 "C:\Users\itsmbm\AppData\Local\Temp\Temp1_FLUIDSTRUCTURES_2021R2_WINX64.zip\nexus\WINX64.7z" "-oD:\Ansys Program\ANSYS Inc\v212"' terminated after 1 attempts with the following error(s): 

        Unknown error

      Exit Code: 2

    >>>--------------------------------------->

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