tsiriaks
Ansys Employee
That was for v19.1, try this command in the CMD Prompt insteadnmove %appdata%\ansys %appdata%\ansys.oldnCan you check the Windows Event Viewer as described in the post in the link above to see there is any event recorded when it crashes ?nDo you have an install.err file under (default location) C:\Program Files\ANSYS Inc or C:\Program Files\ANSYS Inc\ANSYS Studentnif so, please post its content.nAnother thing to try is to temporarily disabling the firewall and anti-virus on the machine. If it helps, you can turn them back on but add the appropriate exclusions.n