Thank you for your response. I am unable to get into the Customer Portal through the link. I am using a paid license from the University which seems to have been offered by some company. I am the only one who uses Ansys in my Lab and no one has any idea regarding it. I could send all license details as required but can I have access to the portal? And meanwhile, are there any help or documentation options outside of the Customer Portal, I would like to explore that because I don't have much time. Thanks.n