Erik Kostson
Ansys Employee
Ansys employees can not open attachments (you could add the msg, inline in your next post if you would like us to see them).
Also can you provide some more info if you are using ANSYS apdl or Workbench mechanical - I would suggest to use WB as it is easier to learn especially if you are new to Ansys. And any other facts that might help.

All the best