Based on your account records, the trial license was activated yesterday, Oct 26, 2021. Did you update to Windows 10 after the trial licenses were activated?
To use the Ansys TEMP Keys, ensure that the Ansys LM is up and running and showing the licenses. Configure Lumerical to obtain the license from your Ansys LM. Then open/run the Lumerical solver/product that is included in your TEMP keys.
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