Hi Reno

I am making some progress, thanks to having found the solver output files. I'll update that in a minute, but, first, one of the models one user simulates seems to have some inconsistencies so it prints a lot of warnings, and does not print the actual crash error message since:

 The number of ERROR and WARNING messages exceeds 10000.
  Use the /NERR command to increase the number of messages.
  The ANSYS run is terminated by this error.

After extending the/NERR, I get:

 The unconverged solution (identified as time 15 substep 999999) is
 output for analysis debug purposes.  Results should not be used for
 any other purpose.

So, that's telling me that the user needs to modify their model to improve the convergence, right?