George Karnos
Ansys Employee

Are you running the Free Student Software?

Can you open up the new license file you received and paste one of the increment lines?
Example:
INCREMENT 1spacdes ansyslmd 9999.9999 28-feb-2022 10 EF5A5B20B655 \
    VENDOR_STRING="customer:########## tp:a" SUPERSEDE ISSUER=SIEBEL \
    ISSUED=27-feb-2022 START=01-mar-2021 SIGN2="00FF 0668 9547 \
    67F2 731C 78CD 8C5A 0D00 9D52 EA73 CBB2 13AA 9E48 20B7 D368"