Lito Yap
Ansys Employee

@Kenneth Arnett, 

  1. Sign up/register on the Ansys Lumerical website. 
    >> How to create or update your Ansys Lumerical user account – Ansys Optics
  2. Register for support with your current Ansys Lumerical license.
    >> How to register for support with Lumerical – Ansys Optics 
  3. Then you can submit your technical support request with Ansys Optics Support
    >> Ansys Optics – Support