That is probably way too different of a CentOS version for WB version 19.2. Back when 19.2 came out CentOS 7.2-7.4 were supported. See here if you need to "prove" the point: https://www.ansys.com/content/dam/it-solutions/platform-support/previous-releases/platform-support-by-application-192.pdf
Can they update the version of Ansys they are using? Or roll back to an earlier, supported OS version?
MIke
You are navigating away from the AIS Discovery experience