If you are using the same license, the error should be related to the installation or local settings. Please check with the IT team of your institue for information of your ANSYS academic account manager, then contact the manager and see if they can provide you with an account ID, or have the installation team directly look into this issue. Before doing so, please try performing a perfect re-installation by:
- Completely delete the existing EM suite.
- Download the EM suite installation file.
- Turn off the firewall and anti-spy, anti-virus software.
- Run the autorun installation by right click>>Run as administrator.
- Turn on the firewall and anti-virus software after the installation.