Hi Joe. Yes, in that case you should be able to open a Service Request on the Ansys Customer Portal.
If you have trouble logging in, there is more information about how to do that on this page:
https://webapps.ansys.com/era/ssosupport/customerportalhelp
Please put in a SR ticket and myself or one of my colleagues will be able to assist further. Once the ticket is in the system you will be able to share the project with us.
You are navigating away from the AIS Discovery experience