June 28, 2023 at 10:25 am
Rajeshwari Jadhav
Ansys Employee

Hi Micheal,

Can you please uninstall the application and delete the installation path and type %APPDATA% in address bar delete the Ansys folder and then redownload and reinstall v231. 

Please see to it that you download application through Ansys Website and also while installing run setup.exe as admin.