August 7, 2023 at 4:17 pm
Rajeshwari Jadhav
Ansys Employee

Hi Johnny,

Can you please try below steps:

  1. Can you click on reset and then try to launch the application?

  2. Check if you have an updated graphics card if not then update it from NVIDIA’s website, here is the documented list of tested and thereby supported graphics drivers for Ansys applications: Graphics Card Tested.
  3. Can you clear the cache (type %appdata% in the address bar) and rename the Ansys folder to Ansys.old, rename .cfx and fluent.conf folder(C:/Users/username) and relaunch the application.
  4. Check and make sure the working directory is somewhere short and local.
  5. Check if any 3rd party software or antivirus is blocking the application.
  6. Also, are you able to launch standalone fluent application?