August 28, 2023 at 4:41 pm
Fernando Cruz Aguirre
Subscriber

Hi Niki,

We found the troubleshooting guide, and did not have success with repairing or reinstalling OpticStudio, the C++ redistributables, or the prerequisites.exe file. What ended up working was a full uninstall of OpticStudio, making sure to delete any remaining OpticStudio files left after the uninstall and then reinstalling OpticStudio.