September 1, 2023 at 11:49 am
Rajeshwari Jadhav
Ansys Employee

Hi Allexia,

  1. While installing did the user run setup.exe as admin?
  2. Clear the cache of the Fluent application by renaming the Ansys folder to Ansys.old (type in windows search bar %appdata% or C:\Users\username\AppData\Roaming\Ansys), rename .cfx and fluent.conf folder(C:/Users/username) and relaunch the application.
  3. Can you please check if any antivirus/ security software is blocking the Ansys application?
  4. Can you please ping and telnet the server using the command prompt? Send Snapshot.