Lito Yap
Ansys Employee

(1) Please check if the license file/server has been configured with static ports and these are opened for access on the server. 

>> Ansys license manager configuration and license file installation – Ansys Optics 

(2) Ensure that the Ansys license manager is up and showing the available license for checkout.

>> Ansys license management center (overview) – Ansys Optics

(3) If you are connecting from your Home computer on your Home Internet and the license server is on your institution's network, consult your IT department on how you can connect to the server on your institution's network.