JakeC
Ansys Employee

Hi dallangnol9,


If you could, please open windows file explorer and paste the following into the address/path bar at the top:
%TEMP%


Now look for a directory called "WorkbenchLogs"
Edit each of those files, and see if there are any errors mentioned.   If so, please copy and paste the contents of the file here.

Next paste the following into the windows file explorer address/path bar:
%AWP_ROOT191%commonfilesregistrywinx64


Take a screenshot of the files and directories listed there, and paste into the post.
Lastly, go into the "append" directory, and do the same there. (Screenshot/Post)

Thank you,
Jake