Do as rwoolhou suggests and see if you can log a support ticket.

I am also willing to look at your mesh, but I don't use ICEM, I am good at ANSYS meshing. If you reply with your email ID, I will send you an email that you can reply privately with a link to the model. I will remove your email ID from the post as soon as I read it. I will be checking this site for the next 10 hours.