Subashni Ravichandran
Ansys Employee

Hello Hunter N.

What I understand from your email and posts is that you were able to receive the email for subscriptions being assigned but the customer was unable to receive it. 

So it clearly seems like the customer's email is being blocked. I would recommend getting in touch with the customer's IT team and check with them for the email being blocked.

Please let us know if there is anything we can do futher.