Apologies for the delay, I heard back from the developers. We were not able to reproduce this on our end, though the French UI could be an issue. We changed the SC language to French to see if it is reproduced likewise, with no luck. Unless it can be reproduced, there isn't a way to pinpoint to the reason behind this behaviour. One possibility could be that the OS's language itself is an issue, that I am yet to try with my colleague with French language. Will it be possible for you to share the logfiles of this particular session? If not we will have a meeting with the customer and see what could be the issue, I will involve the developers as well.
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