Subashni Ravichandran
Ansys Employee

Hello  Tim Dukes

I see from your email that you have followed this FNE Activation Failed. Peer certificate cannot be authenticated with given CA certificates . Could you please ensure that the customer has the DigiCert certificate listed as mentioned in the last few points of that page?

If that doesn’t work. Could you please make sure you allow the access to certificate check

URL :<

Also, could you please share with us what is the operating system the customer is working on?