Naresh Patre
Ansys Employee

Hello rtssb9182

The Named User (subscription) license is intended to be used by a single user. If multiple users want to use a single license, then it is recommended to switch to the floating license option. Anyways, as I mentioned in my previous post, the account team is investigating the issue and they need the timestamp of when the failure occurred. Can you please provide that information?

Also, did the customer try activating the subscription license through command prompt that I had mentioned in one of my earlier replies? Can you also provide an update on this?