Naresh Patre
Ansys Employee

Hello rtssb9182

The account team noticed that the email address associated with this issue is being used by multiple users. If multiple people are sharing a single Discovery subscription, it is a violation of the legal terms and conditions of the Discovery named-user subscription license. Each user must have his or her own Discovery subscription. Ansys ID SSO detects multiple people signing in from different locations as a violation of the single-user requirement, then requires MFA or blocks the sign-in.

The account team would still like to have some information to investigate this issue. The previous failed logins all appeared to be coming from an IP address in Taiwan, while there were passing logins from Singapore. Can you collect the timestamp of when the failure occurred that would be helpful as it looks like there are multiple users from different locations using this account.