August 14, 2020 at 10:06 am
Charudatta Bandgar
Subscriber

Hello bben ,

I reviewed the log files, but I will need some more information to understand the issue.

  • Can you ask the user for their system specifications and user's registered email ID? 
  • Can they also check if the system has multiple graphics cards (Intel card and NVIDIA card)? If yes, then right-click on the desktop and select "Nvidia Control Panel". Open the NVIDIA Control Panel > Manage 3D settings > and add the following files to the "Program Settings" Tab>

    C:Program FilesANSYS Incv202FrameworkbinWin64AnsysFW.exe

    C:Program FilesANSYS Incv202FrameworkbinWin64AnsysFWW.exe

    C:Program FilesANSYS Incv202FrameworkbinWin64RunWB2.exe

 

  • If this does not solve the issue,
    • Type %temp% in Windows Search and locate .ansys folder. Zip this folder and post here.
    • Send following log files located at ~/Ansys Inc "Install.log, Install_licconfig.log, Install.err (if it exists)"

Regards.