1080Ti with latest drivers not compatible with Discovery Live 19.1

- May 25, 2018 at 6:37 am
  
  andrew.in.sheffield
  Subscriber
  
  The installation check says the card passes, but when I run Discovery Live it says the graphics device is not compatible.
- May 25, 2018 at 7:11 am
  
  Naresh Patre
  Ansys Employee
  
  Hello ahobbs
  
  I will discuss this with the team and let you know.
  - May 25, 2018 at 7:25 am
    
    Naresh Patre
    Ansys Employee
    
    Hello ahobbs Can you right click on Discovery Live shortcut icon and select Run with graphics processor -> High-performance NVIDIA processor (default) as shown below, and let me know if it helps?
  - May 25, 2018 at 12:30 pm
    
    andrew.in.sheffield
    Subscriber
    
    Naresh Patre Also set the program settings in the Nvidia panel to make sure the GPU is selected for the ADL executable.
- May 25, 2018 at 12:24 pm
  
  andrew.in.sheffield
  Subscriber
  
  I don't have any of the run with GPU options when I right click.
  - May 25, 2018 at 12:25 pm
    
    andrew.in.sheffield
    Subscriber
    
    ahobbs Running Windows 7 Pro 64bit.
- May 28, 2018 at 4:39 am
  
  Naresh Patre
  Ansys Employee
  
  Hello ahobbs
  
  I came to know that updating the CUDA toolkit has resolved some of these graphics problems. Can you try updating it from below link:
  
  Update CUDA toolkit
  - May 29, 2018 at 4:32 pm
    
    andrew.in.sheffield
    Subscriber
    
    Naresh Patre This is the CUDA toolkit I'm already running including the patch from May 16th. I reinstalled the patch and still get the error.
  - May 29, 2018 at 5:11 pm
    
    andrew.in.sheffield
    Subscriber
    
    Naresh Patre Also updated to the latest driver version 397.93 same issue. Can you escalate this to a higher support level?
- May 30, 2018 at 6:02 pm
  
  andrew.in.sheffield
  Subscriber
  
  To follow up, after some help from Justin it turns out this is a known issue with remote access. RDP uses its own drivers rather than picking up the Nvidia drivers. When running Discovery locally there are no issues. We're looking at remote access solutions that allow hardware acceleration. Suggestions welcome!

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