October 18, 2018 at 10:06 pmLindsaySubscriber
I just installed 19.2, and have made a simple geometry that I was trying to open in mesh (using Fluent). However, I get this error. Can someone please help? I was using similar geometries in 19.1 and could open them - so I would be surprised if there is anything that could be changed with that.
October 18, 2018 at 10:18 pmdsurendrAnsys Employee
Can you please make sure to close the geometry editors - Spaceclaim or DesignModeler and then try opening Fluent?
October 18, 2018 at 11:18 pmLindsaySubscriber
Oh yeah, I did double check that. Sorry I forgot to mention it. So that isn't the problem either.
October 18, 2018 at 11:24 pm
October 18, 2018 at 11:48 pmdsurendrAnsys Employee
Thank you Lindsay, can you please check C:Program FilesANSYS IncANSYS StudentShared FilesLicensingwinx64 (or your installation path) and see if you have a folder called update in there?
If so, please copy the contents of this update folder and paste them into the winx64 folder (which is one level before the update folder).
October 18, 2018 at 11:52 pmtsiriaksAnsys Employee
Do you have the exact same Project Schematic for Workbench 19.1 (which works) and Workbench 19.2 (with this issue) ?
If so, try this.
Close all ANSYS applications.
Open CMD Prompt, then copy and paste the following command
copy %appdata%ansysv191licensinglicense.preferences.xml %appdata%ansysv192licensinglicense.preferences.xml
October 18, 2018 at 11:52 pmLindsaySubscriber
There actually isn't a folder called update in there . Am I missing that, and that's causing the problem?
October 18, 2018 at 11:56 pmLindsaySubscriber
when I copied the command into cmd prompt, it returns
The system cannot find the file specified.
October 19, 2018 at 12:02 amdsurendrAnsys Employee
Thank you for trying that Lindsay, the update folder is not supposed to be there.
October 19, 2018 at 12:22 amtsiriaksAnsys Employee
I just realized that I told you to do this in 19.1
Can you do the same thing for 19.2 and see if it helps with this issue ?
October 19, 2018 at 12:36 amLindsaySubscriber
That did it Win!!!! Thank you so much!!!!
October 19, 2018 at 3:45 pmtsiriaksAnsys Employee
Perfect ! Thank you for the update Lindsay.
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